If they "announced it" here, why would ANYONE have seen it?
Simplisafe is one giant marketing machine; everything about them is organized towards more sales, and little to nothing is to SUPPORT THE EXISTING CUSTOMERS! It would have taken them under an hour for a developer to generate a list of customers who would be affected, and to email them a notice. But that might have cost the company $100; they would rather just make the change and then generate confusion in all of those unimportant current customers.
This is not SimpliSafe's doing. They merely have to obey the laws.
This is the effect of a 2018 Supreme Court ruling that changed the laws regarding tax collection for Internet based deals. Where have you all been that this should be a big surprise?
Because it was unexpected and few people are probably worrying 24/7 which of their internet purchases, subscriptions, etc are going to charge tax now, so when there's an unexpected additional charge on a recurring subscription, it comes as a surprise when there's no notification what the additional charge was for.
And, we all know with the problems SS has with a ton of things, a dedicated page for "notices" would serve a purpose, and for a large percentage of their customer base. We've nudged them countless of times to no avail.
Yes, it would have been a responsible gesture to inform their affected customers that sales taxes are suddenly applicable rather than having us wondering why our credit card is not balancing. Another example of the erosion of customer service.
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glenbarrington
216 Messages
2 years ago
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ronsec
182 Messages
2 years ago
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LarryB34695
4 Messages
2 years ago
So I guess it was far too much effort for Simplisafe to notify users that this was changing? JERKS!!!!!
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whoaru99
1.3K Messages
2 years ago
This is the effect of a 2018 Supreme Court ruling that changed the laws regarding tax collection for Internet based deals. Where have you all been that this should be a big surprise?
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coltmaster1
Advocate
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2.8K Messages
2 years ago
Because it was unexpected and few people are probably worrying 24/7 which of their internet purchases, subscriptions, etc are going to charge tax now, so when there's an unexpected additional charge on a recurring subscription, it comes as a surprise when there's no notification what the additional charge was for.
And, we all know with the problems SS has with a ton of things, a dedicated page for "notices" would serve a purpose, and for a large percentage of their customer base. We've nudged them countless of times to no avail.
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adphotoman
1 Message
2 years ago
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