Motion Sensors offline

For the past 8 months, my alarm system has been ineffective as the motion sensors continue to go off-line.  We have tried everything from removing batteries, swapping out the base system twice, disconnecting and reconnecting the motion sensors, and everything else you can think of.  I have called over 50 times to get this issue resolved and unfortunately the staff offers the same steps that we have tried multiple times with no success. Customer support doesn't read the notes and wants me to do the same step repeatedly.  The tech department usually gets so frustrated that they don't have an solution and they just hang out. So unprofessional! 

I have asked countless times for this issue to be escalated and I have been promised a call back. Not once have I ever received a call back.   Finally, after by 45th call, I was told by a manager that they are aware of the motion sensors going offline and that it is a software issue, but they can’t resolve it. They admitted they are aware this is huge vulnerability but didn't have a solution for it.  I have emailed CEO Escalations, and no one responds to me.   SimpliSafe product is giving all of us a false sense of security. Unfortunately, i am unprotected and at risk.  I called again this past weekend only for the representative to hang up on me because he got too frustrated that there is no solution. 

SimpliSafe needs to let everyone know that their motion sensors do not work. This is a serious product liability. CEO escalations has not responded to be once even after 3 emails.   They can’t figure it out and they are afraid of the public knowing their product doesn't work.