‎Is there any option for video recording with standard monitoring? | SimpliSafe Support Home
 
crishi's profile

Monday, October 16th, 2023 3:07 PM

Is there any option for video recording with standard monitoring?

I downgraded my monitoring plan from the new 'Fast Protect' ($30) to 'Standard Monitoring' ($20). Weirdly it shows the timeline of motion detected but there is no video recording to look up. So the camera detects the motion, saves to the timeline, but does not record anything! Previously SimpliSafe had $5 per camera option to record the videos, is that still available? I could use that temporarily for the months I need without changing the monthly monitoring plan.

Community Admin

 • 

3K Messages

9 months ago

Hi @crishi, 

The Standard Monitoring plan allows you to see a timeline of events from the last 7 days, but it does not include camera recordings. You can view a livestream of your cameras, though. We no longer offer a $5 camera recording plan, but you can learn more about the monitoring plans we currently offer in this Help Center article.

8 Messages

Thanks for the response. It would have been nice to have some option for recording without the need to switch the monitoring plan, especially with no local microSD recording on these cameras, and rising premium monitoring costs.

10 Messages

9 months ago

You will lose ALL video lookback unless you pay the highest plan price. They will let you see 7 days of "notifications" but no cloud storage at all.  You would think, they would have provided a limited (even 24 hours) of storage that can be downloaded via the app on the "Standard" plan and offer the unlimited for those that night need it  - but then they wouldn't be able to force all of us with just 1 doorbell camera to keep the higher plan along with yet another price increase. 

8 Messages

@tbss​ Yep, less flexibility, more force!

1 Message

Am having the same issue of no longer having any records available - since installed these systems over two years ago, we have had limited (but perfectly adequate) recordings from the last 48 hours, but now seem to have simply lose this important feature of this system/company - and all without notice - all the sudden this is a 'paid only' service, and just to get the limited timeline videos, only with some of the more expensive plans.  The ability to see who delivered a package or was at our doors without some despotic monthly fee was a major part of choosing this system over the others, so this loss of benefit means we'll be ripping this out of our two homes, out of my parents home, and out of my daughters home as well - what a waste, and so sorry to hear a good company going down the tubes for some CEO's corporate greed.  So instead of getting money by my recommendations to other new clients, they will loose all these existing sales potentials, plus all future sales (from no longer getting recommendations).

I am experiencing the exact same issue. I contacted support and they told me I never had video recordings! 

Community Admin

 • 

5.6K Messages

@seancollins1098​ and @info039b15 ,

We sincerely apologize for the inconvenience. You may be among a small number of users who had previously activated the Fast Protect Monitoring Plan, and have since downgraded to Standard Monitoring. Due to an internal error, some users accidentally retained features from the higher tier. Recent changes to our system have returned plans to the correct state. For more info about what is included in each Monitoring Plan, please visit our Help Center page.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.