‎How do I Cancel My Monitoring Subscription? | SimpliSafe Support Home
 
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Wednesday, January 2nd, 2019 11:35 PM

How do I Cancel My Monitoring Subscription?

I want to cancel my monitoring.  How do I do this?

764 Messages

5 years ago

You need to call SS support, provide your safe word and it is done.

1 Message

2 years ago

If I cancel my monitoring service, can I still see my camera on my cell phone?

Community Admin

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5.3K Messages

@larrybailey​ you can downgrade to an unsubscribed plan. You'll still be able to livestream through the app, and even receive notifications for motion. But you'll lose the camera's ability to record to unlimited storage in the cloud.

1 Message

1 year ago

Why Can't I just Cancel right here from my computer? Service is Simply deteriorating. I removed indoor camera months ago but my plan still went up from 25 bucks a month to 28 bucks a month anyway. Indoor camera would stay on for 15-20 minutes every night just spying on us and interrupt our evenings because of it..

Guess I must waste more of my time w/this system and get on the phone to cancel the 30 a month charges. Maybe I can sell the system to somebody? I'll Simply Post this on FB since SS won't let me post this right now

2 Messages

1 year ago

I'm hearing impaired.  How do I cancel Simplisafe if I can't use the phone?

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1 Message

1 year ago

When you stop the monitoring they cancel your lifetime warranty. Never mentioned when I purchased the system.  I will purchase a RING alarm system at least they don't lie to you.

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Community Admin

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5.3K Messages

@nowak991​ sorry to hear that you didn't have the best experience. You are correct. By default, all SimpliSafe hardware is covered under a 1-year Limited Warranty. When you are subscribed to the $27.99 Interactive Monitoring Plan, one of the benefits of that plan is the unlimited Protection Plan that covers all your components for as long as your are subscribed. You can read more about it here.

2 Messages

3 months ago

Once cancelled, is there a way to stop the blinking blue light and quiet the voice alerts?

Community Admin

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2.6K Messages

@crawfish​ Are you referring to the Base Station's light and voice prompts? Both of these can be turned off using either the SimpliSafe mobile app or Keypad.

To turn off the Base Station's light:

  • Using the mobile app: navigate to the My System gar on the bottom of the screen > Base Station Settings > Base Station Light > toggle that setting off
  • Using the Keypad: Menu > System Settings > Base Station Light > Off

To turn off the Base Station's voice prompts:

  • Using the mobile app: navigate to the My System gear on the bottom of the screen > Base Station Settings > Voice Prompts > slide the bar to Off
  • Using the Keypad: Menu > System Settings > Voice Prompts > Off
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