‎How Do I Cancel my Monitoring? | SimpliSafe Support Home
 
docparker99's profile

Saturday, January 27th, 2024 9:42 PM

How Do I Cancel my Monitoring?

Been with SimpliSafe for a while and just never felt secure.  I'm going another way and want to cancel my monitoring.  What is the MOST EFFECTIVE way to get this done in a timely manner?

Official Solution

Community Admin

 • 

5.6K Messages

6 months ago

Hi @docparker99 ,

The easiest way to cancel service is to just give us a call at 1-888-910-1458. Follow the phone prompts to get to the right department, and an agent will just need to verify your Safe Word passcode before canceling your account.

Captain

 • 

6K Messages

6 months ago

@docparker99 As per written posts from SS, you must call, authenticate, and then on their recorded line say cancel. There is no written anything that you even have to speak with their "Loyalty Dept". I suggest being polite but firm with the agent you get, confirming you are on a recorded line, confirming  your identify, saying cancel, confirming they heard you, and then saying thanks and hanging up. If you do get charged (a possibility, just dispute it, done. I call this my "Jersey" routine and it has worked just fine with Sirius Radio, a local Chicago-based newspaper, and other aggressive subscribers. Sorry, no guarantees but just saying how I would handle it. For the record, I feel very secure with SS, in my humble opinion the overall best value and effective solution in the market. Good luck.

(edited)

10 days ago

This is a violation of California consumer laws. Simplisafe should get their act together or risk incurring a fine. If you allow online signups, you MUST allow online cancellations.

(edited)

Community Admin

 • 

5.6K Messages

@simplisafej2utr​ we're not able to comment on the legal situation, but please know that our teams are always evaluating our processes with our customers in mind. We also encourage you to read through our Privacy Policy.

1 Message

1 day ago

How can I retrieve my passcode?

Captain

 • 

6K Messages

@tbh4957​ Call support. They can authenticate you and then assist you.

Community Admin

 • 

3.1K Messages

@tbh4957​ In order to cancel your monitoring plan, you will need to call our Support team and verbally confirm your Safe Word. If you need to retrieve your Safe Word, I recommend taking the steps in this Help Center article to find it.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.