1 Message
How to get my subscription cancelled
I have been trying for several weeks to get my subscription cancelled on a camera that has been disconnected for over 6 months and no longer have. I have tried doing it through the SimpliSafe app and am locked out of many of the options to click on. I called customer service and was told with the serial number of the camera, I would have to escalate the issue. The rep could not understand why certain links on the website were locked for me. I have sent 3 emails to the address they provided over the last 2 weeks and have not had a response. When calling customer service again was told the same process and that I needed to email. Does anyone have any ideas other than just reporting it as fraudulent activity to my bank?!
captain11
Captain
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6K Messages
10 months ago
@cortney9397 Suggest you call support and ask for a callback from a supervisor or manager. Also, by posting here, I am sure Emily, Davey or someone from SS will reach out to you tomorrow.
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alexandria_c
Community Admin
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242 Messages
10 months ago
Hi @cortney9397
If you know your Safe Word, you can cancel at any time by calling 1-888-783-8441. The Safe Word is a requirement of canceling, to ensure that it is the Primary Contact making the request to remove a monitoring subscription. If you have any other questions, don't hesitate to ask.
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design7712
1 Message
7 months ago
That phone number does not work.
I am chatting with support on my phone AND online and both are telling me to 'go to my bank' to challenge the charges! WTF!?
The phone number that shows up via their bot also does not work. This is really some of the worst support I've ever received. This should be a simple 'cancel subscription' option in my account!
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