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9 Messages
Tuesday, January 21st, 2020 11:47 PM
alarm disarmed/account compromised?
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3 months ago
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undeleted
1.2K Messages
3 years ago
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shiherlis
Advocate
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669 Messages
3 years ago
(I am also curious if you did, would it happen again)
Perhaps someone has compromised one of your phones or alternative log-ins (computer, tablet, etc.).
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undeleted
1.2K Messages
3 years ago
Either way, at a very minimum I'd probably change your app login password. Pins and secret codes? That would be a stretch that someone from the internet somewhere is gonna jump on an airplane and come to your house to break in. Seems pretty unlikely, but crazier things happen.
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dpirovolos
9 Messages
3 years ago
I am going to reach out to SS support again tomorrow to see if they maintain logs of which devices sign in to an account; however, based on my experience with support so far, I'm not going to get my hopes up. It's totally possible all of this could be nothing, but I'm not risking the safety of my family.
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lance843
Advocate
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750 Messages
3 years ago
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Tu2late
1 Message
3 months ago
My system was armed in away mode when I got the message that it was disarmed by remote. Neither my wife nor I had disarmed the system. SimpliSafe created a complaint and will let me know what they find after they investigate but, this is a very scary happening.
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