9 Messages
alarm disarmed/account compromised?
So my wife and I are sitting at home getting ready to have dinner and we hear an announcement that our system has been disarmed (it wasn't armed to begin with). At the same time I get a notification on my phone that our system has been disarmed by Remote. Checking the timeline in the SimpliSafe app, it says that the system was disarmed via the SimpliSafe app. I did not initiate this and neither did my wife, and now I'm worried that somehow my login credentials have been compromised and someone logged in to my account via the SimpiSafe and can see all of my pins, etc.
Coincidentally (or not), about 15-20 minutes before this happened I added three new glass break sensors to our system. Am I just being paranoid or is this something I should be worried about? I know I can just change my password, pins, safe word, etc. but it's a pain in the a$$ to retrain everyone, especially my wife. Have any of you guys ever had something like this happen to you where you can't figure out who or what triggered an event like this?
I did call SS support but they were useless and had no more information about what happened than I did.
Coincidentally (or not), about 15-20 minutes before this happened I added three new glass break sensors to our system. Am I just being paranoid or is this something I should be worried about? I know I can just change my password, pins, safe word, etc. but it's a pain in the a$$ to retrain everyone, especially my wife. Have any of you guys ever had something like this happen to you where you can't figure out who or what triggered an event like this?
I did call SS support but they were useless and had no more information about what happened than I did.
undeleted
1.2K Messages
4 years ago
1
0
shiherlis
Advocate
•
709 Messages
4 years ago
(I am also curious if you did, would it happen again)
Perhaps someone has compromised one of your phones or alternative log-ins (computer, tablet, etc.).
0
0
undeleted
1.2K Messages
4 years ago
Either way, at a very minimum I'd probably change your app login password. Pins and secret codes? That would be a stretch that someone from the internet somewhere is gonna jump on an airplane and come to your house to break in. Seems pretty unlikely, but crazier things happen.
0
0
dpirovolos
9 Messages
4 years ago
I am going to reach out to SS support again tomorrow to see if they maintain logs of which devices sign in to an account; however, based on my experience with support so far, I'm not going to get my hopes up. It's totally possible all of this could be nothing, but I'm not risking the safety of my family.
0
0
lance843
Advocate
•
790 Messages
4 years ago
0
0
Tu2late
1 Message
9 months ago
My system was armed in away mode when I got the message that it was disarmed by remote. Neither my wife nor I had disarmed the system. SimpliSafe created a complaint and will let me know what they find after they investigate but, this is a very scary happening.
3
0
mdolfan
183 Messages
9 days ago
I'm not sure, but this sounds related to an incident I had over a year ago. I never really figured out what the cause was, but it also hasn't happened again.
https://support.simplisafe.com/conversations/gen-3-simplisafe/system-disarmed-master-pin-via-keypad-but-no-one-entered-pin/625f5c0a5929ed7176f2c06e?commentId=6260354061c81e7c7cd38cf1&replyId=62615e97e19a9178e3ca3e2d
0
0