‎Wifi keeps losing connection | SimpliSafe Support Home
cookfamilyjoy's profile

Sunday, August 13th, 2023 11:18 PM

Wifi keeps losing connection

Wifi keeps losing connection.  This happens about two times a day if not more. I've already called to troubleshoot this and had to be on the phone for 45 minutes until the only thing they did was replace the base. Now with the new base it's still doing the same exact thing so much that I've contemplated switching carriers. I have no trust or faith in this system.  I deserve a credit of some sort due to this service not working properly. 

Community Admin


2.9K Messages

10 months ago

Hi @cookfamilyjoy, 

I would try creating a Guest WiFi network running a 2.4GHz band and only connecting your SimpliSafe devices to it. I've also opened up a ticket on your behalf with our escalated Support team - a specialist will be in touch soon to troubleshoot this with you live.

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