88 Messages
Voice prompts / announcements are cut off / incomplete
My base station does not always announce the complete voice prompts when arming home and when announcing the various sensor names in test mode. For example, I'll press "Home" on the keypad, and the base station will say something like "Sim..." or "Simplisafe" or even just "Sss" instead of the full announcement which is "Simplisafe On, Home." When in test mode, it'll say something like "Master..." instead of "Master Bedroom, Motion Sensor." The completeness of the announcements vary. Strange thing is when I arm using the app, so far the announcements have been complete. I have the latest firmware updated one week ago.
Anyone else having the same issue?
| This issue has been resolved as of Base Station firmware 2.14. If you are experiencing this issue, please update your Base Station to the latest version. |
kbeym
1 Message
2 years ago
Yep. Started about a week ago.
Alarm...Simply... Please...
As with others, if I use the app it completes the whole announcement.
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derrald
5 Messages
2 years ago
I started having this problem about 6 weeks ago. I doubt that it was caused by a battery problem, as I had replaced the battery on the keypad about 2 months before the problem started. If I used my iPhone to make the setting, all of the voice responses on the base unit were normal. If I used the keypad, the voice responses were clipped off, usually after just a syllable. I initially tried adjusting the base station volume, and for the first few settings, the voice response was normal. But the next day, it was back to clipped responses. Finally, about a week ago, I reset my wifi settings on the keypad. I had not changed my wifi password, so I just entered the same password that I had been using all along. After saving the wifi settings, I tried the keypad commands again, and everything worked perfectly and that has continued for the past week. So, at least in my case, redoing the wifi settings has completely fixed the problem.
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cubaray
1 Message
2 years ago
Same here. Voice prompts interrupted
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arzhanovdan
4 Messages
2 years ago
Everyone - reconnect your keypad to your wifi (re-choose your wifi and re-enter your password), that fixed it. @derrald commented that a couple days ago, so I tried it, and it worked.
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Boring_Joe
88 Messages
2 years ago
I tried connecting our base station to Wi-Fi again through the keypad as suggested above, and in very limited testing, it did appear that the voice prompts worked properly again. I then disconnected the Wi-Fi connection (keypad settings, forget network), and the voice prompts started getting cut off again.
I normally have Wi-Fi disconnected and use cellular as primary because I noticed during testing that alarm alerts would arrive delayed to our phones when I simulated a burglar cutting our internet cable outside (by disconnected the ethernet cable from our modem to our router) and then triggering the alarm by opening a door.
It appears that the SS system doesn't immediately recognize a loss of home internet (not a loss of Wi-Fi), and it takes a while before it switches over to its cellular backup, resulting in delayed alerts. This type of delay can be avoided if I disconnect the system from Wi-Fi and use only the cellular connection. But then I get truncated voice prompts. Oddly, my previous SS3 system running the same September dated firmware, using cellular connection only, did not have this issue with the voice prompts. The previous system had only a few sensors enrolled, while the current one has around 25.
Ideally, it would be great if the Simplisafe system would transition from home internet to cellular immediately and seamlessly, like smartphones do. Or perhaps, the engineers can program the base station to send alerts simultaneously using both the wi-fi and cellular connections. That way, there is redundancy and no delay if the wired internet has been cut/disconnected.
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zeustech
6 Messages
2 years ago
You nailed it. Right on.
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Suppandrew
1 Message
2 years ago
Same issue now. Ugh.
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MinneapolisJeff
4 Messages
2 years ago
Same issue as everyone else- cutoff voice prompts. Just installed the 1/15 software update and still having issue.
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jsun
2 Messages
2 years ago
Last week after a power outage, my system would not connect to the internet. Contacted tech support about the issue. I had to remove one battery from the keypad and remove one battery from the base station. Then plug in my base station without the battery. I had to wait one minute. I put the batteries back in and plugged in my base station and internet issue AND voice prompts issue was resolved. Tech support said that doing this refreshed the base station and the keypad. Hope this helps.
(edited)
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peanut4679
1 Message
2 years ago
I have the same issue with the voice prompts not finishing what they are saying.
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SimplyGuy
6 Messages
2 years ago
Just got keypad update 2.10.6 about 10 minutes ago. Does this update fix the voice and door chime issues?
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emjay5563
2 Messages
2 years ago
I have had and continue to have the same issue
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davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi all,
Thanks for reporting your cases. For those who are new to this thread, please keep the reports coming!
Our tech team has been reaching out to individual users to investigate, and we've found that it might help to do a Base Station reset with a couple of extra steps:
Once the Base Station has fully booted up, try arming and disarming your system again through the Keypad. The voice prompts should be restored.
Of course, keep us updated if you continue to have trouble!
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jpcapuano1
2 Messages
2 years ago
No voice prompts. I reset base station, ran system in test mode and all sensors are registering. Voice prompts is turned on in mobile app
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Mjohn88
1 Message
2 years ago
Same thing- started happening this month. When arming in home it’s saying “simply” or “simplisafe” and in away it just says “please”. Annoying. Seems like I’m always having to do hard resets on something with this system. Afraid if I do one to the base station it’ll somehow mess up a camera.
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