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Spontaneous Arming Notifications when system is already Armed
We have been receiving reports of a very rare issue, where system armed notifications are being sent to the Timeline event log, even though the system is already armed.
We are investigating the possibility that this behavior is being caused by an issue relating to how the Base Station detects power fluctuations, causing it to re-send its current status. So there is no actual change to the armed state of the alarm - the Base Station is just repeating the most recent status update.
If you are seeing this issue, we strongly recommend updating to firmware 2.14 as soon as possible. You should also check your Base Station for damage or corrosion on the power adapter, battery compartment contacts, and the batteries themselves (important note: the Base Station should also only have AA NiMH type batteries). This guide can help if you’ve never opened your Base Station’s battery compartment before.
The investigation is still ongoing. If you have already tried the above steps and are still seeing this issue, please keep chiming in on this thread.
eamail2001
98 Messages
6 months ago
This is all new since the latest update. Nothing else has changed for over a year.
See pic attached. The system with re-arm several times in the middle of the night.
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rleeden
7 Messages
5 months ago
I'm getting regular 'spontaneous' notifications on my system. This has been happening for a few weeks, and usually get several per day (at least one, sometimes maybe four). I get both 'System Disarmed' and 'System Armed' repeated messages. Firmware is at 2.15.8.0.
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