‎Stripped Security Screw | SimpliSafe Help Center
 
charpatton's profile

Monday, May 4th, 2020 7:34 PM

Stripped Security Screw















1 Message

10 months ago

As helpful as this was... It wasn't haha. Thank you confirming my same problem, good luck everyone else with our same problem.

I got a new router and changed my wifi name and pass, but I'm seeing as the non breaking fix is to rename my router to the preloaded name and pass, so I don't need to remove, break, or damage the doorbell

1 Message

@ldschult​  could you explain how to do this? I got a new wifi-a 2.4 and cannot seem to get the doorbell back online.  The Simplisafe help person said that, unless the white light is flashing, there was nothing I could do. 

Thanks

dave

(edited)

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1 Message

7 months ago

@ldschult​  could you explain how to do this? I got a new wifi-a 2.4 and cannot seem to get the doorbell back online.  The Simplisafe help person said that, unless the white light is flashing, there was nothing I could do. 

Thanks

dave

This comment was created from this reply

Community Admin

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218 Messages

@davidwillat​ Hi Dave!

It sounds like you may need to perform a hard reset on your Video Doorbell Pro to get it reconnected. To do this:

  • Remove the doorbell from its charging plate
  • Press the small button on the back of the doorbell for 10 seconds and then release
  • Place the doorbell back on its charging plate. There will then be a yellow light as it boots back up

Let me know if that works for you, or if you have any other questions. 

1 Message

5 months ago

July 2022 and it's still a problem.  Guess I'll go get myself a drill bit!!!

2 Messages

4 months ago

Is it getting power from the doorbell chime inside the house?  The transformer might need to be replaced. 

2 Messages

2 months ago

Feb 2023, still a problem. Going to Home Depot to buy a Dremel. :smh:

Community Admin

 • 

4.3K Messages

@arian_631783​ before that, I would maybe try the rubber band trick; just put a rubber band between the screw and the screwdriver. That might provide enough resistance to pry the screw off.

If you need a replacement security screw, or if you need any further assistance, our Support team can help.

2 Messages

2 months ago

It’s just supposed to be hand tightened. 

2 Messages

@jhdeleon​ I did, it still strips 

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