Simplisafe base station dropping off of wifi every minute or 2

@davey_d​

@davey_d​ Also, I unplugged and pulled the batteries for about 5 min to see if that has any effect.

@paulbert2​ I do notice that your Base Station is a version behind on firmware, and your Keypad is more than a few versions behind. When was the last time you did a firmware update?

I'm not entirely sure that more recent versions of firmware would solve your issue, but I would still strongly suggest updating. For more info, visit our Help Center here.

Davey, Thanks for the response.  When I check for updates, it tells me "Your system is up to date".  Something else I noticed 'Keypad' still displays the information listed above, 'Base Station' still displays the information listed above.  'WIFI' states "none", 'Internet' states "Down", 'Cell' has a status of "Disconnected". I am sure that I have an internet connection (I'm currently using it to view this site) and am using my WiFi connection.  This issue started on 09/21/22.  Since then, I have received approximately 230 WiFi Lost/WiFi Restored messages.  I use my internet and WiFi all day for work without any issues, so this points to something isolated to the SimpliSafe system.  I'm hoping this additional information will help.  

@paulbert2​ firmware updates are supported only through WiFi, so your Base Station wouldn't be able to see or receive updates if it's currently disconnected. 

Are you able to try connecting to a different WiFi network? For example, a WiFi hotspot on your phone, if you have that available, or if you could bring your Base Station and Keypad to a different location. I think there might be a compatibility issue, but later firmware updates did include fixes for that so it might resolve it.

If that isn't working correctly, we might need to replace your Base Station with one that has a more recent version. Once you've successfully updated, both your Base Station and Keypad should be up to version 2.8 at least.

Davey, 

I was able to connect to wifi again.  I dropped power to base station and pulled batteries.  Left it that way for at least 5 minutes.  I also rebooted my router and connected to wifi.  When I check for updates it's still telling me it's up to date.  The information above is still the same.  I tried another round of dropping power/pulling batteries and still no help.  Should wifi be showing Internet as "reachable" or would it say "connected"?  At this point, I think we should replace the base station, unless you have any other suggestions.   

@paulbert2​ are you connecting to a different WiFi network than what you had previously? I suspect that there might be a compatibility issue that's preventing that connection from working properly, which is why updates aren't pushing to your Base Station properly.

That's why I suggested connecting to a different WiFi network - either on a phone hotspot, or at another location.

But yes, I agree that a replacement Base Station might be the next step. When you get the chance, please reach out to our Support team at 800-548-9508 and they can put the order in for you!