1 Message
Simplisafe base station dropping off of wifi every minute or 2
As the title says I have a simplisafe base station that is dropping its connection about every minute and then reconnecting. Even while the base station is connected it acts like it does not have internet connectivity. Simplisafe has already sent me an RMA unit and the new unit it also behaving in this way. When I connect the base station to a Verizon hotspot it works just fine. I have connected to both a 2.4/5 ghz ssid and a dedicated 2.4 IOT SSID... same behavior on both SSIDS. All firmware is up to date. While viewing the topology I can literally watch it come and go and pings to the base station drop about every minute for a few pings and then come back. PMF is disabled on both SSIDS and I have also tried locking the base station to specific WAP. I have 3 UAP-AC-HD waps. Signal strength shows 100% to the base station. Kind of scratching my head on this one.
MSStateDawg
13 Messages
1 year ago
Same problem. Started yesterday.
ZERO changes in my environment. The SS base sits about 4 feet from my router with only a 3/4" piece of plywood between them. Been setup this way for two years with no issue.
Seeing countless reports of this issue in this forum. I've also seen comments where people are asking if anything has changed with the cellular carriers in the area. My first response to that would be WT* does the WiFi issue have to do with the cellular service?
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davey_d
Community Admin
•
4.8K Messages
1 year ago
Hi @mhanna04 @msstatedawg ,
I'm going to report your issue to our engineering team. But in the meantime, what firmware version are your Base Stations on? You can check via the Keypad by navigating to Menu > System Settings > Diagnostics.
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paulbert2
3 Messages
1 year ago
My system has recently started with this behavior. It's VERY annoying. Nothing has changed in my environment. I know my WIFI is working properly because nothing else is experiencing issues. Has anyone found a reason why this is suddenly occurring and has anyone found a resolution?
Keypad:
Version: 1.2.16
Loader: 1.0.0
Hardware: 1
Lang: Eng
95 Days 09:48:06
Base Station:
Version: 2.6.4
Loader: 1.0.0
WiFi: 2.11.6
Audio: 1.5.0
(edited)
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