‎device not responding | SimpliSafe Support Home
jtkriese's profile

Thursday, May 26th, 2022 6:29 PM

device not responding

Every few days I get a message "Device not Responding" then a few hours later "Device Restored" all are for a door entry sensor. Is the sensor going bad?

Official Solution

Community Admin


4.8K Messages

1 year ago

Hi @jtkriese ,

That message means that your Entry Sensor is failing to check in with the Base Station, which could be due to several possible reasons.

Since you do see the Entry Sensor restoring every time (meaning that eventually the sensor is able to check in again), it's unlikely for it to be a battery issue. But if it's been 2-3 years since you last changed out that battery, it might be a good time now.

Bit more likely, it would be interference that is preventing communication. Interference can be from physical objects literally getting in the way, like brick or concrete walls, mesh insulation, or heavy appliances. Or it could be from other wireless devices competing for the same airspace  - a common culprit would be remote controlled garage door openers.

Whatever the cause is, it seems to affect the sensor for a time, before it's able to re-connect eventually.

When troubleshooting, the first thing to consider is the position of that sensor in relation to the Base Station, then you can figure out what possible causes of interference are in between, and address that cause accordingly.

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