I see that you're already gotten in touch with our Support team to add a new credit card to your account; but if you ever need to update this card's information, or add a new card to your account, you can always follow the steps listed in this Help Center article.
I received an email today telling me to update my payment method and I'm not even on a monthly plan I talked to one person to transferred me to another and then he hung up on me nice customer service.
@deborahfite1 I'm sorry to hear about this - this certainly isn't the experience we want you to have. Did you previously add a payment method to your account when purchasing your system? If so, that could have been the card that may need updating.
This article in our Help Center takes you through the steps of updating your payment method. And if you'd like I can get you in touch with a senior agent for additional help.
emily_s
Community Admin
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3.1K Messages
8 months ago
Hello @dndellinger,
I see that you're already gotten in touch with our Support team to add a new credit card to your account; but if you ever need to update this card's information, or add a new card to your account, you can always follow the steps listed in this Help Center article.
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cdutton101
1 Message
5 months ago
Is there a way to remove old payment methods? I wasn't successful with that in the choose payment method section.
Thank you
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deborahfite1
1 Message
5 months ago
I received an email today telling me to update my payment method and I'm not even on a monthly plan I talked to one person to transferred me to another and then he hung up on me nice customer service.
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