‎How to Update Payment Method | SimpliSafe Support Home
 
dndellinger's profile

Monday, December 4th, 2023 5:33 PM

How to Update Payment Method

Change payment plan.

This post was created from this comment on different post

Community Admin

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3K Messages

7 months ago

Hello @dndellinger, 

I see that you're already gotten in touch with our Support team to add a new credit card to your account; but if you ever need to update this card's information, or add a new card to your account, you can always follow the steps listed in this Help Center article.

1 Message

4 months ago

Is there a way to remove old payment methods?  I wasn't successful with that in the choose payment method section.

Thank you

Community Admin

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3K Messages

@cdutton101​ If you reach out to our Support team, our agents will be able to remove any old payment methods from your account.

1 Message

4 months ago

I received an email today telling me to update my payment method and I'm not even on a monthly plan I talked to one person to transferred me to another and then he hung up on me nice customer service.

Community Admin

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3K Messages

@deborahfite1​ I'm sorry to hear about this - this certainly isn't the experience we want you to have. Did you previously add a payment method to your account when purchasing your system? If so, that could have been the card that may need updating.

This article in our Help Center takes you through the steps of updating your payment method. And if you'd like I can get you in touch with a senior agent for additional help.

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