‎Exactly sequence of alarm signal sent to monitoring center | SimpliSafe Support Home
 
JoeBas's profile

Tuesday, July 25th, 2023 6:13 PM

Exactly sequence of alarm signal sent to monitoring center

I am new to the SimpliSafe system. Just started hooking it up 3 days ago. Unfortunately the speaker in the base station has already stopped working and I am awaiting my replacement. I do have questions regarding the exact sequence of when the monitoring center is notified in the event of a break-in. 

Obviously the biggest concern with the system is that a would-be burglar could unplug the base and possibly remove the batteries before the siren would blast due to the inability to change the entry time in away mode. 

1) once the siren is blasting, what happens if it burglar unplugs the base?

2) once the siren is blasting, what happens if a burglar unplugs the base and then removes the batteries?

3) how long does it take for the monitoring service to get the alarm signal once the siren begins? 

729 Messages

11 months ago

1. The Base Station will continue working due to battery backup.

2. Once they remove the batteries, the Base Station will no longer function as intended.

3. I no longer know the exact time as it has changed. But from experience, whenever my alarm triggers, SimpliSafe calls quickly. If I had to guess, I would say within 10-15 seconds (and this is each time). While I have read others, say they have never called, or it was minutes, mine have always come so fast that I have to sprint to my phone to give them my safe word and let them know everything is okay.

It is best to place the Base Station where you either hide it or, at the very least, it is away from an entry point. While some hide theirs, I always worry it might weaken the signal. My method was to test it by running toward it from the main entry points as quickly as possible. Even if someone were to know where to locate my Base, its signal would reach SimpliSafe before they could deactivate it. I made sure of that. The location of your Base Station is critical from a safety aspect and a signal one.

Community Admin

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3K Messages

11 months ago

@JoeBas If you are ever concerned about the time of the Entry Delay for Away Mode, you can always turn on Instant Trigger for your Entry Sensors. With Instant Trigger enabled, your alarm will sound right away when an Entry Sensor is opened. You can learn more about this setting in this Help Center article. Also, if a Base Station is ever unplugged during a countdown, the countdown will be bypassed and our Monitoring Center will be immediately notified. 

Regarding the questions you asked, once an alarm signal is sent, our Monitoring Center is notified. Even if an intruder tried to tamper with your Base Station, it would be too late. Furthermore, during an alarm the Base Station "hides" by shutting off its light and not making any sound. Unless an intruder knows the SimpliSafe system, and knows you have it in your home, they won't know to look for the Base Station.

729 Messages

@emily_s

Furthermore, during an alarm the Base Station "hides" by shutting off its light and not making any sound.

As a decade+ user, I did not know this, perhaps because I am never near the Base during an alarm.

12 Messages

@emily_s​ Thank you for the reply, I just to want to clarify ..

1) If the base siren is on and the unit is then unplugged , the monitoring station will see that the alarm was triggered and call my contact number assuming something is going on? 

2) The base unit 'no longer functioning as intended' meaning that the siren would stop? Because based on your answer to question 1, the monitoring service would already know it's been unplugged. 

I understand your point about the base hiding itself by shutting off the light but obviously the siren will lead somebody to it. I do have the additional siren so I could shut the one in the base off to better hide it. 

I do have all entry sensors set for instant trigger, except of course the front door. I have seen some posts saying that simplisafe customer service can reduce the entry time in Away mode, do you know if this is true? 

729 Messages

@JoeBas

1) If the base siren is on and the unit is then unplugged , the monitoring station will see that the alarm was triggered and call my contact number assuming something is going on? 

2) The base unit 'no longer functioning as intended' meaning that the siren would stop? Because based on your answer to question 1, the monitoring service would already know it's been unplugged. 

Yes, that is what would happen; the alarm siren would stop. And I am uncertain whether the company would know the Base Station was unplugged, but I am sure you would not receive a call if that were to happen. It switches to battery backup during a power outage, so it is expected. As customers/users, we are alerted via the Base (audible alert) and app that the system has reverted to backup. If a burglar or thief broke into your home, the company would know that via sensors/cameras, and not that there was a power outage, and that is what matters.

 

My answers are as a customer, the same as you. Emily provided the official solution, but while my system has performed as intended, that answer (company answer) would be a perfect scenario. I would not own an alarm system I felt would not do the job (dispatch included). But some key details were glossed over. While it would be difficult to break into a residence, locate the Base Station, remove the battery cover, then the batteries all before the vital signal is sent, it is not impossible. As such, I take the necessary precautions to protect the critical component that sends out that signal.

I did have my Away Entry Delay lowered. It is now at 30 seconds but may have been lower previously. I believe it was because I would not leave 30 seconds to an unwanted entry of my residence (Away Mode means I am not home and no one should be entering). I did call SimpliSafe and made the request. I do not know the lowest setting possible via the app or web portal.

12 Messages

Thank you so much, I will be calling as well to have mine lowered. Why Simplisafe would have such a long user unchangeable entry time especially in 'Away' mode, is not in my opinion, a logical decision. 

Community Admin

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3K Messages

@JoeBas​ When the siren is on, and the Base Station is unplugged, or unplugged and the batteries are removed, that will still trigger an alarm and our Monitoring Center will be notified. Even if an intruder unplugs the Base Station and removes the batteries during the Entry Delay countdown, that will still trigger an alarm and our Monitoring Center will contact you.

The Entry Delay countdown for Away Mode cannot be lowered to less than 30 seconds using the Keypad or mobile app. Our Support team was able to lower it on their end in the past, so I would reach out to them to see if they can do the same for you.

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