Exactly sequence of alarm signal sent to monitoring center

@emily_s​

Furthermore, during an alarm the Base Station "hides" by shutting off its light and not making any sound.

As a decade+ user, I did not know this, perhaps because I am never near the Base during an alarm.

@emily_s​ Thank you for the reply, I just to want to clarify ..

1) If the base siren is on and the unit is then unplugged , the monitoring station will see that the alarm was triggered and call my contact number assuming something is going on? 

2) The base unit 'no longer functioning as intended' meaning that the siren would stop? Because based on your answer to question 1, the monitoring service would already know it's been unplugged. 

I understand your point about the base hiding itself by shutting off the light but obviously the siren will lead somebody to it. I do have the additional siren so I could shut the one in the base off to better hide it. 

I do have all entry sensors set for instant trigger, except of course the front door. I have seen some posts saying that simplisafe customer service can reduce the entry time in Away mode, do you know if this is true? 

@JoeBas​

1) If the base siren is on and the unit is then unplugged , the monitoring station will see that the alarm was triggered and call my contact number assuming something is going on? 

2) The base unit 'no longer functioning as intended' meaning that the siren would stop? Because based on your answer to question 1, the monitoring service would already know it's been unplugged. 

Yes, that is what would happen; the alarm siren would stop. And I am uncertain whether the company would know the Base Station was unplugged, but I am sure you would not receive a call if that were to happen. It switches to battery backup during a power outage, so it is expected. As customers/users, we are alerted via the Base (audible alert) and app that the system has reverted to backup. If a burglar or thief broke into your home, the company would know that via sensors/cameras, and not that there was a power outage, and that is what matters.

My answers are as a customer, the same as you. Emily provided the official solution, but while my system has performed as intended, that answer (company answer) would be a perfect scenario. I would not own an alarm system I felt would not do the job (dispatch included). But some key details were glossed over. While it would be difficult to break into a residence, locate the Base Station, remove the battery cover, then the batteries all before the vital signal is sent, it is not impossible. As such, I take the necessary precautions to protect the critical component that sends out that signal.

I did have my Away Entry Delay lowered. It is now at 30 seconds but may have been lower previously. I believe it was because I would not leave 30 seconds to an unwanted entry of my residence (Away Mode means I am not home and no one should be entering). I did call SimpliSafe and made the request. I do not know the lowest setting possible via the app or web portal.

Thank you so much, I will be calling as well to have mine lowered. Why Simplisafe would have such a long user unchangeable entry time especially in 'Away' mode, is not in my opinion, a logical decision. 

@JoeBas​ When the siren is on, and the Base Station is unplugged, or unplugged and the batteries are removed, that will still trigger an alarm and our Monitoring Center will be notified. Even if an intruder unplugs the Base Station and removes the batteries during the Entry Delay countdown, that will still trigger an alarm and our Monitoring Center will contact you.

The Entry Delay countdown for Away Mode cannot be lowered to less than 30 seconds using the Keypad or mobile app. Our Support team was able to lower it on their end in the past, so I would reach out to them to see if they can do the same for you.

@faithkeeper​ If you subscribe to our Self-Monitoring with Camera Recordings or Basic App Control plans and there is an alarm, the SimpliSafe mobile app will notify you. But you will not receive a call from our monitoring center, and our monitoring agents will not request dispatch of emergency services on your behalf.