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Captain

Captain

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5.7K Messages

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120 Points

Monday, January 16th, 2023 10:26 PM

Simplisafe Support Center Hours

For whatever reason, the normal operating hours for Simplisafe live support has vanished from the Help Center, web site and community.  Just confirmed with Support chat live agents are available 8am to midnight, eastern every day. My goal is to have this post at least discoverable in a community site search until Simplisafe's support team gets this information hole filled.....

Accepted Solution

Official Solution

Community Admin

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5.2K Messages

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70 Points

1 year ago

Hi Captain, 

Adding extra info to the footer of this site is on out To Do list. Of course, the complete info for all channels of communication can be found on our Contact Us page, here.

Captain

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5.7K Messages

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120 Points

@davey_d​ Thanks Davey!  Having it on every page will avoid customers having to resort to a treasure hunt process to find it. Thank you for the reply!

(edited)

Captain

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5.7K Messages

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120 Points

1 year ago

Day 4 and counting, still no posting of Customer Support hours in the community site.....Simplisafe, hello???? You can even place the information on the bottom of each page with the wide open spaces already there!

(edited)

3 Messages

i have so many phone numbers and operating hours for this company that i do not know where and when to call anymore this is ridiculous.

Community Admin

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2.4K Messages

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10 Points

@dangerc​ Our Support team can be reached on the phone at 1-888-910-1458, or over live chat, from 8am-midnight ET. You can learn more on this webpage.

1 Message

3 months ago

Change payment plan.

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