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evanpearl's profile

evanpearl

1 Message

Base station is red.

Base station is showing red. Why? Don't know how to reset system. Had water alarm several hours ago, but removed from wet area and dried off sensor.

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Official Response

davey_d

Former Community Admin

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5.7K Messages

Hi evanpearl,

Yep, the red light just means there was a recent alarm. Once you clear the warning on the Keypad (hit the [!] on the right of the screen), that red light should disappear.

Arming or disarming should clear it too!

(edited)

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loricomley

1 Message

my light is still red

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emily_s

Community Admin

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3.4K Messages

@loricomley​ If your Base Station's light is still red after an alarm and you've cleared the warning in the Keypad and armed/disarmed your system, I would recommend resetting the Base Station. You can do this by taking the following steps:

  1. Unplug the power cord from the Base Station and use a Phillips Head screwdriver to remove the screw below the plug
  2. Remove the bottom cover and remove one battery from the Base Station
  3. Wait 30 seconds
  4. Reassemble the Base Station by inserting the battery, cover, and the power cord

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hhcovitz

1 Message

Perfect ... Thank you.

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captain11

6.7K Messages

@evanpearl Use the link below to read an article from the Help Center.  It's pretty good and has a nice search feature.  You need to clear the message from your keypad. Post your results here if you get a chance or have more questions.

https://support.simplisafe.com/hc/en-us/articles/360029925871-What-do-the-lights-on-my-SimpliSafe-Base-Station-mean-

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rctlkt

1 Message

Why is my base station orangish red

This comment has been converted into a post

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justme45

2 Messages

I do not see the ! on the right of the screen.

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davey_d

Former Community Admin

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5.7K Messages

@justme45​ the error message may have already been cleared. But if you're still seeing a constant red light (meaning that there's been a recent alarm), try arming and disarming your system to set a new status.

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TrowEstate

3 Messages

We are selling a vacant home 3k miles away and no one is there, if we get an alarm and are not there to reset, can it be done remotely?

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emily_s

Community Admin

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3.4K Messages

@TrowEstate​ Resetting the Base Station does require you to physically be with the device. Unfortunately there is not an option to reset it remotely.

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TrowEstate

3 Messages

that's an issue, even after emergency responders leave the premisses there needs to be a way to reset without relying on neighbors or others.

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TrowEstate

3 Messages

so after an alarm, the sytem is rendered usless unless you have interaction with the keypad?

I think I'll be returning this sytem.

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