2 Messages
can't connect app to base station
My phone app won't connect to the base station. I spend 90+ minutes on the phone with SimpliSafe and they had me try removing batteries, restarting base, app & keypad. Nothing worked. I even tried all this with a second set of equipment (that FedX incorrectly delivered to my neighbor). Any clues on how to rectify this? If not, all equipment is going back to SS on Monday. Thank you!
bob_c37077
1 Message
2 years ago
As really sucks from a service standpoint
NOTHING is simple
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bmcgoni
2 Messages
2 years ago
I called SS again today and we figured out the problem in 10 minutes. SS cannot use 5G WiFi. Maybe they should put that in the instructions, on the boxes, and when you order the system. Anyway, it's working now!
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cableman
1 Message
2 years ago
My App won't connect to the Base either, it is listed as 2.4G/5G. Can you provide instructions on how to get the app to connect?
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dmkunkelman
1 Message
2 years ago
Our App is prompting us to set up a new system although my phone receives the banner alerts and opens the camera, my base beeps when my doors open etc but my app is not working. This is the case for myself and my husband and we've restarted our phones also. TIA!
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outlanderNC
1 Message
1 year ago
Two days… The app is not connecting with Android or iOS. Pulled batteries in base and keypad. Uninstalled and reinstalled the app. No connection with the app…. Turned off the 5ghz on my router so only 2.4ghz was on. Forgot and reinstalled WiFi on keypad.
The base and keypad talk to each other. The sensors all talk to the base. No idea what to do next to get the apps to work.
System updates today.
Keypad version 2.10.6 loader 1.0.0 Hardware 1
Base version 2.10.14 WiFi 2.11.6 Audio 1.6.0
WiFi RSSI -42db
Cell RSSI -61db
Router shows device connected on 2.4ghz band
(edited)
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dianewishart16
1 Message
1 year ago
App won’t connect to the base for me either. Keypad and base connect fine. Both my iPhone and iPod are using Wi-Fi. I’ve installed, uninstalled and reinstalled on both devices and still having issues.
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michaeljamesmichaelmurphy
12 Messages
1 year ago
App won’t connect to the base for me either. Keypad and base connect fine. Both my iPhone and iPad are using Wi-Fi. I’ve installed, uninstalled and reinstalled on my iPhone and am still having issues: it fails at the PIN and keeps telling me to put in the PIN, which is on the base station as both master and user PIN, and I can get into the Base Station using the PIN.
Update, now in the process of trying to reset things I have lost the WiFi on the keypad and it cannot find it, even though everything else see it, and won't accept the login by hand.
(edited)
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Cory_Hulet
9 Messages
7 months ago
App also not connecting to the base station for me. Seems to be a common problem!
Was able to setup all the devices through the keypad, but if the app can't talk to the base station, then the cameras are useless and I may as well return the whole system.
Have a separate 2.4 GHz, WPA2 WiFi router just for this system. Phone and laptops can connect to it just fine and browse the internet, but the app can't seem to connect to it no matter how many times I reset things, etc (all the recommendations). It originally connected to the WiFi, but then failed on the "securing connection" step and has not been able to reconnect since.
I'll be contacting technical support tomorrow, but I as used to deal with Networks for a living, I am not hopeful they will have any solutions.
So much for the "Simpli" part of SimpliSafe...
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