App not connected

@davey_d​ Having same issue.  Base was set up and recognizes all door and window sensors but cannot use app to connect cameras.  Acts as though the system was not set up yet and not connecting to any cameras.  Please help.

Hi - I am also having the same issue. all of the sensors are speaking to the base and the keypad but I can't get anything connected to the app. I have tried reconnecting wifi multiple times and deleting and reuploading the app. Please advise how to fix. 

Hi @matthew_0faed4​,

Have you tried removing and reinstalling the app on your device to see if that could be a fix?

Hi @brittanyraffa​,  

Since you've already tried deleting your SimpliSafe app and reconnecting your Wi-Fi, I've escalated your case to our Support team. A Specialist will reach out to you soon to get this figured out!

I am also having this exact issue. Have deleted and reinstalled the app twice, have removed and reinstalled batteries in base station and keypad, have even told keypad to forget the wiFi network and reconnected. Still nothing. The app still thinks my system needs to “be setup”. Even though everything is setup, all sensors are speaking to the base, and wifi is also successfully connected (not 5G).  I still cannot get the app to complete set up and be a useful part of this system. 

Hi @diviMeg ,

Sorry about the trouble. I looked into your account and I see you were already able to get in touch with our Support team, and the issue with your account might already be resolved. Do you still need assistance?

@ecaswell32​ are you able to log into the webapp properly? Also, do you have another device like an iPad or tablet to see if you can login successfully there? I would also check to make sure that the SimpliSafe app on your mobile device is up to date.