1 Message
Base unit serial number not registering
Trying to set up system and base unit serial number entered I get error code and try again later? I know I have the SN correct. What do I do next?
1 Message
Trying to set up system and base unit serial number entered I get error code and try again later? I know I have the SN correct. What do I do next?
Official Solution
davey_d
Community Admin
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5.6K Messages
8 months ago
Hi @shoeaddict68 ,
Of course we would suggest double-checking, as sometimes there are characters that can be easily confused - e.g. 5 and S, 0 and O, etc.
But it may also be possible that your Base Station is already registered under a different email address. As @captain11 says, our Support team can help you find the right account. Both our phone and chat support would be happy to help!
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captain11
Captain
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6K Messages
8 months ago
@shoeaddict68 Call SS Support. Please post your outcome here if you get a chance.
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bobwin24
1 Message
1 month ago
I can't delete the old serial number so I can add the new base station serial number
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