‎Base unit serial number not registering | SimpliSafe Support Home
 
shoeaddict68's profile

Wednesday, December 6th, 2023 12:16 PM

Base unit serial number not registering

Trying to set up system and base unit serial number entered I get error code and try again later? I know I have the SN correct. What do I do next? 

Official Solution

Community Admin

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5.5K Messages

7 months ago

Hi @shoeaddict68 ,

Of course we would suggest double-checking, as sometimes there are characters that can be easily confused - e.g. 5 and S, 0 and O, etc.

But it may also be possible that your Base Station is already registered under a different email address. As @captain11 says, our Support team can help you find the right account. Both our phone and chat support would be happy to help!

(edited)

Captain

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5.9K Messages

7 months ago

@shoeaddict68 Call SS Support. Please post your outcome here if you get a chance.

(edited)

1 Message

8 days ago

I can't delete the old serial number so I can add the new base station serial number

Captain

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5.9K Messages

@bobwin24​ Call support. They will handle it for you.

Community Admin

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3K Messages

@bobwin24​ Are you installing a replacement Base Station? Or did you recently upgrade to our Gen 3 system? If you are adding a replacement Base Station to your system, please follow the steps in the guided flow at the bottom of this article to add it to your system.

But if you upgraded to our new Gen 3 system, this article will walk you through the steps to add your new Base Station (and system) to your account.

And as Captain11 mentioned, our Support team is always here to help you set up your new Base Station in real time.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.