‎Base unit serial number not registering | SimpliSafe Support Home
 
shoeaddict68's profile

Wednesday, December 6th, 2023 12:16 PM

Base unit serial number not registering

Trying to set up system and base unit serial number entered I get error code and try again later? I know I have the SN correct. What do I do next? 

Official Solution

Community Admin

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5.2K Messages

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80 Points

3 months ago

Hi @shoeaddict68 ,

Of course we would suggest double-checking, as sometimes there are characters that can be easily confused - e.g. 5 and S, 0 and O, etc.

But it may also be possible that your Base Station is already registered under a different email address. As @captain11 says, our Support team can help you find the right account. Both our phone and chat support would be happy to help!

(edited)

Captain

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5.7K Messages

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130 Points

3 months ago

@shoeaddict68 Call SS Support. Please post your outcome here if you get a chance.

(edited)

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