6 Messages
SimpliCam Static Sound and "No Video" Errors
Hello Clark511:
Brother, I feel your pain. Back in May 2023, I dropped $1000 on a SS system after a home invasion that entailed a stolen car, a rammed in garage door, and entry into my home. I have 5 indoor cams (2 smart cams, 3 simplicams, and a doorbell cam) and 1 outdoor cam that I use as an intercom in my garage bc it is useless as a security device. Oh, and did I mention that the Simplicams have a weird sound when they are live (a crackly, static interference) and the outdoor camera speaker does not work on the uptake?
Then, JUST as the 60 day trial period expired, the video error messages started to appear - the infamous "No Video" and the "We lost part of this video due to internet issues with your cameras" message. It's ALWAYS my internet issues, even though I literally have NO problems with any other device that uses an Upload stream. Then, things got worse after the base station update a few weeks back (version 2.14, if I'm not mistaken). Tech support is useless with canned responses, and frankly I know the SS system better than they do.
Internet specs: Linksys MR8300 mesh system with 800 mbps up AND down.
THE ONLY REASON I purchases this system originally was bc of the privacy shutters on their indoor cameras. Then when the Smart cam came out I was really excited about the interactive monitoring service whereby agents can supposedly deter criminals (if the Smart cams work at all) by talking to them directly. Otherwise, I would have returned this system before the trial period ended.
Like you, I have a super expensive door and window sensor system bc the cameras are SimplyUNsafe -they don't work most of the time. I honestly wish SS would simply refund me and I'd be on my merry way. I am tired of chatting with tech support, and I have wasted a lot of time doing that. I would even pay more if the system were reliable bc price wasn't really the issue -PRIVACY WAS.
So, sorry you're dealing with this. Hopefully SS will get off their duffs and fix this problem otherwise I am going to start petitioning for a full refund. I am done.
Cheers!!
emily_s
Community Admin
•
3.3K Messages
9 months ago
Hi @as_kupelian,
I broke your comment off into its own post so we can troubleshoot your system further there.
Regarding that static sound you hear when livestreaming through your SimpliCam, our engineering team recently found a solution to this problem. Since you are still experiencing this, the next step would be to connect with our Support team for a fix.
And with that "No Video" error message you're seeing, does that error message often occur for all of your cameras, or only a few of them? A "No Video" error means that the camera is experiencing an issue maintaining a consistent Wi-Fi connection, so the first troubleshooting step when running into this error message is to check the camera's connection to your network.
In the SimpliSafe mobile app, we have a Connection Check tool that will run a scan of your cameras' connection to your network and provide troubleshooting steps to improve it. I would recommend running this tool by following the steps in this Help Center article to see if it gives you any recommendations.
I have also gone ahead and forwarded your case details to our escalated Support team. A specialist will be in touch soon to help.
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