‎What does “No Video” mean? | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

What does “No Video” mean?


A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to recover these “lost” portions of recorded videos.

Some of the below steps may help to prevent future video losses, but please note that "No Video" errors caused by power losses are not necessarily preventable. However, your SimpliSafe system runs primarily on a cellular connection and your Base Station comes equipped with a 24-hour backup battery to ensure that you are protected at all times—including during a power outage or loss of Wi-Fi connection.

Use the guided flow below to learn how to improve your Wi-Fi signal for your cameras.

Use the guided flow below to learn how to improve your overall upload speeds.