What does “No Video” mean?
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to recover these “lost” portions of recorded videos.
Some of the below steps may help to prevent future video losses, but please note that "No Video" errors caused by power losses are not necessarily preventable. However, your SimpliSafe system runs primarily on a cellular connection and your Base Station comes equipped with a 24-hour backup battery to ensure that you are protected at all times—including during a power outage or loss of Wi-Fi connection.