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Monday, December 20th, 2021 5:20 PM

Powering doorbell

Does anyone know how to power the doorbell without existing wiring? 

Official Response

Community Admin

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5.7K Messages

3 years ago

Hi Courtney,

The Video Doorbell Pro is design to plug only into an existing wired analog doorbell system, for both power and sound. We wouldn't recommend trying other methods, as incorrect wiring could lead to damage.

2.2K Messages

3 years ago

The doorbell camera DEPENDS on the transformer of an existing doorbell system.  You could put in your own transformer, but it would require an electrician, or equivalent experience with 120v home wiring.  Since the expected power is "AC" rather than DC, a battery based solution probably would not be practical.

2 Messages

3 years ago

As I understand the above comments about the video doorbell, in a house without a wired doorbell, one would have to buy a regular regular doorbell and install everything except the outside the outside button, then hook up the SimpliSafe doorbell instead of the outside button.  I also understand that the chime comes from the traditional doorbell and not the SimpliSafe bas station.  Am I correct with my observations?

2.2K Messages

@rpgustafson   Not quite.  You CAN do that, and it would be the most effective solution.  However, getting the wire from the doorbell button/camera to the chime may be a challenge in a completed home.  All you REALLY need is the transformer hooked to 120 vac, which generally is fairly available around the front door.  And from what I hear, the SS3 base station can now be set to chime when the camera button is pushed.

1 Message

2 years ago

Can anyone tell me the voltage requirements of the video doorbell? I need the specs to buy a transformer. I was told 8 to 24 volts. I would like the exact specs, but cannot find them. I guess I'll just buy a 24V xformer.

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1 Message

1 year ago

Can the SimpliCam Video Doorbell run on DC power, such as a standard 12VDC power supply?

Community Admin

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3.4K Messages

@bruce_​ The Video Doorbell Pro requires a transformer with 8-24 VAC, 10-30VA. Using a different power supply can cause damage to the device.

1 Message

But there is mini-usb connector. So does it have a rechargeable battery? And what is it for?

Community Admin

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1.2K Messages

@dwmoore The mini-USB is used to flash firmware on the Video Doorbell Pro at our warehouse. It does have a very small internal battery, but it can only keep the Video Doorbell Pro powered for a few minutes. The Video Doorbell Pro should get all of its power from your pre-existing doorbell wiring.

1 Message

I was very excited to plug in my Simplisafe camera to the power. I purchased a new transformer specifically for this. Unfortunately when I plugged the camera, I smelled burning. The camera is not working anymore. What I did wrong here? The new transformer is 16vac 30va. I checked the power before I plugged in the camera, it was 18 vac. I am very sad I was looking forward to use the camera.

Community Admin

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1.2K Messages

@mazinsaber Do you have a mechanical chime as a part of your setup? The Video Doorbell Pro does require a mechanical chime, as it acts as a bit of a resistor. Without one, it can cause damage to either your transformer or Video Doorbell Pro.

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