Outdoor Camera Video Not Working
I have a brand new Outdoor Camera that I have been trying to get the live view (or any video) to work for a few weeks now. I have reset the camera numerous times and gone through setup, each time it works as expected, except when I try to view the live feed.
The camera is connected to the wifi, the light is flashing blue, I can change the settings on the camera (like turn off the LED), I receive motion notifications from it, and it even reports good upload speed and signal strength when I run the connection check. But there is no video.
I have contacted support through chat and phone call to no avail, each time they arrive at the same conclusion, "we need to replace your camera." I have tried 4 different cameras.... they all do exactly the same thing. They assured me they will not send me anymore cameras so I will try a support call one more time but I am not confident. Is there a way this issue can be escalated?
Does anyone have any idea's what would be causing this? I'm a software engineer and am comfortable getting into the technical solutions with router and wifi settings. It is almost as if there is something blocking the video feed only, or an issue on the server side receiving my video stream. Would love to chat with a SimpliSafe engineer instead of customer service.
I also want to note some strangeness in the cameras firmware versions. Most cameras I received are running a v1.7 version. I understand there is a v1.9 that went out a while ago, why do the cameras report they are up to date?
One was running v1.4 and why does it not update to at least v1.7...?