If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.

First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.

To remove the camera:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose the Cameras tab from the bottom navigation bar

3. Select the gear icon for Camera Settings in the upper right corner of the app

4. Select your Outdoor Camera

5. Scroll to the bottom and select Remove Camera

Once the Outdoor Camera has been removed from your system, you’ll need to reset it.

To reset your Outdoor Camera:

1. Locate the pairing button on the back of your Outdoor Camera

   1. This is the smaller, circular button on the back of the camera
      

2. Press and hold the pairing button firmly, using both thumbs if possible, for 30 seconds - or until the camera chimes

   1. If the camera does not chime at any point during the 30 seconds of pressing the button, let go and press and hold the button again for another 30 seconds

3. When you release the button, the camera should reboot and begin to flash white

   1. For some cameras you may also notice it make a sound

Once the reset is complete, you can set it back up using our Installation Guide.

If you cannot set up your Outdoor Camera after performing a factory reset on it, please contact our support team for additional troubleshooting.

*Please note that you cannot reset the Outdoor Camera remotely. You must be with your camera physically to reset it.