98 Messages
Outdoor camera not recording videos
Got my SS system in Nov. 2021. Base station has latest update. Outdoor camera has ver.1.7.3.312
All has been working well but in the last few weeks the outdoor camera does not record videos (Says No Video) or only records a few seconds. This is new, it use to work.
Nothing has changed on my WiFi. I have also rebooted my WiFi and the camera a few times. Still not better. I also re-booted the base station. still not better.
I think this all started acting up when I got this latest camera update.
What next?
captain11
Captain
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6K Messages
2 years ago
@eamail2001 my two outdoor cameras are recording fine and, with the message you are getting, appears the video feed is not getting to SS's servers. Recommend you call support to troubleshoot. BTW, in the small chance you have Google WIFI, issues have been reported that over the past few weeks remote points have been dropping and is an issue on Google's side. I called Google 1 Support, confirmed but supposedly updated and now issues addressed.
Please post your outcome here if you get a chance.
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davey_d
Community Admin
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5.6K Messages
2 years ago
@eamail2001 the latest update for the Outdoor Camera only just started rolling out last week - so if you've been seeing the issue for a couple of weeks, then it might be something else. What version of the SimpliSafe app do you have?
I agree that you should call in at 800-548-9508 so we can go through the troubleshooting steps as well.
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kerry_540
1 Message
2 years ago
My outside cameras have been saying the same thing. There’s movement but for some reason it wasn’t able to record or save so I can’t watch the footages. I upgraded my Wi-Fi so I don’t know what the problem is! And I make sure the base is updated as well.
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Woodturner
1 Message
1 year ago
Have you been able to resolve this issue? It sounds as if I have the identical problem and have not been able to correct it.
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jpoddspc
1 Message
8 months ago
Not getting recorded video either.
All camera's work when triggered by motion, all cameras turn on from my phone when I request live view. The all say no recorded video for the last thirty days. this has been for more than two months.
I just installed Simpli safe doorbell and it was recording videos for three days but now says the same message, no recorded videos for last 30 days.
What is going on?
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SJJ
2 Messages
8 months ago
All of my Smart Indoor Cameras detect motion, but none of them record anything. Meanwhile all of my other cameras detect motion & record. It’s definitely an issue with the new cameras.
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