2 Messages
Outdoor camera is worthless
Mounted to monitor sidewalk to front door installed looking front door to sidewalk. By the time the camera ‘wakes up’ the only video is of them walking away. No frontal video. I spent a lot including the solar option and its worthless
I’ve Explored settings and there is nothing to trigger faster.
Official Response
davey_d
Community Admin
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5.6K Messages
2 years ago
So sorry to hear about your experiences. We did release an update earlier this year with some improvements to performance. But our engineering team continues to work on further optimizations.
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Austin
3 Messages
2 years ago
I am having the same issue. I have been experimenting over the last month with different settings and have even tried changing the location for a different angle, nothing is working. There are a lot of complaints, and the response from customer service reps is that it is a "top priority", but that remains to be seen.
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safrastandto
3 Messages
2 years ago
I have the same issue... very slow to wake-up. It's not worth the money. I'm thinking of mounting it on a tree in the yard. In addition, while I receive audio from both the outdoor and indoor cameras, pressing the microphone alerts me it needs permission... which, I don't think can be forced.
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DBNet
26 Messages
2 years ago
As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. I can have like 4 to 5 seconds of missing beginning video thus missing "the action". VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. That is IF it starts up at all. 60% of the time I need to go out of the app and then back in just to see a live view.
But the late recordings are just not acceptable.
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gailw
5 Messages
2 years ago
Oh my gosh, the outdoor camera drives me insane. I purchased the power cord thinking it would help with the "waking" of the camera.
It does NOT help at all. In fact, the power cord is worthless. It is not needed.
The power cord does NOT charge the battery
The camera does NOT work while the battery is out (being charged)
Therefore, the power cord is never needed!
Here's what happened today. Someone left my house, the camera recorded 22 seconds. While backing out, there was a collision with another vehicle. It wasn't recorded. Customer service says "only records while there is motion" THE VEHICLE was MOVING! I have it set to all zones, and high sensitivity.
Simplisafe has really dropped the ball on this outdoor camera. There should be settings where we can choose how long we want the video to record. I'm okay charging the battery more often. I NEED it when I NEED it. 22 seconds is never enough time to give enough information.
I have so much money invested with all the other devices, it's crazy to think about switching.
Seriously, UPDATE this camera or stop selling it. AND, stop offering the power cord. It's useless! I'm sending it back to get a refund.
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DBNet
26 Messages
2 years ago
@gailw ... Not sure on what you mean with the power cord as it does keep the battery full and it show on the cameras page a charge symbol (really looks like a dot on the app) on the battery.
I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. This should be something one would think the team could do with a firmware update. (If it already does this, I can't tell for being on battery vs being on a power source the camera works and reacts the same....Poorly.
But I do not see the battery discharging and I run it with full detection and spot light. (But again, it still has issues.)
David
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jsloat1
5 Messages
2 years ago
I would return them if you're still able to get a refund.
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coffeeworks
6 Messages
2 years ago
i am experiecing a similar issue, what are your guys settings? are they accepting refunds due to this issue?
the other thread mentioned an update to fix it, when is that coming out?
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