59 Messages
Outdoor Camera Worthless
It detects cars on the street I have blocked out, but yet I drive my car up the driveway directly in front of the camera and nothing. Walk down the driveway to check the mail and back, jumped up and down, waving my arms in the air like a wildman, nothing. Set to all motion on high sensitivity. Medium/people only makes no difference. WTF really? Sending everything back.
gregter
59 Messages
2 years ago
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captain11
Captain
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5.1K Messages
2 years ago
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davey_d
Community Admin
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4.3K Messages
2 years ago
We do have a firmware update for the camera coming up that might help some of what you're talking about. That's on the way soon.
But in the meantime, have we already considered a simple replacement? Our Support team at 800-548-9508 would be happy to send one out. It's possible that this is an issue with your specific hardware, since the issue doesn't seem to be very widespread.
- Johnny M.
SimpliSafe Home Security
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kennybryant
92 Messages
2 years ago
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taviking22
16 Messages
2 years ago
I want my $160 back!!!!!!!!
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captain11
Captain
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5.1K Messages
2 years ago
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captain11
Captain
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5.1K Messages
2 years ago
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dlpsr
57 Messages
2 months ago
Well, it's 2023, so the updates must have gone down. Mine, SS3, brand new just installed, all wireless still picks up large vehicles at 150 to 250 feet, large vehicles only, box trucks, tractor trailers.
People are working ok I guess, still only sees them at about 10 to 15 feet away. All motion high settings.
My 1 rear outdoor cam saw Fedex in the neighbors driveway today, easy 200 feet. That one is all motion, medium sensitivity.
As a matter of fact, UPS just triggered rear camera as well. Difference over past days is it's bright and sunny. Rear camera hasn't ever triggered since 1/5/23 install. Today its on a roll. Rear in the sun, doorbells in the shade, doesn't seem to matter, maybe they see better on sunny days.🤣🤔
Same with 2 front doorbell cams, was a once in a while trigger, today several on big trucks.
Guess I'll try medium sensitivity on the doorbells. Triggers big trucks at night as well.
Me pulling into the garage, never, ever triggered doorbells. Ever.
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vampyre69z
1 Message
15 days ago
The Low, Medium, High and people detection is useless. There’s no level between low and medium so if I set it on medium I get every bird, leaf, snowflake or whatever setting off my camera. If I put it on Low it doesn’t even pick up a vehicle pulling in the driveway. Then.. I can either choose for it to detect people only or everything. Why isn’t there an option for vehicles, people or everything? Roku is the cheapest generic cameras and they at leasthave the option to change sensitivity and to only detect certain things. This is crazy. I get notifications all day for everything.
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