The Outdoor Camera uses a magnetic bracket. Is the magnet not holding on strongly? If so, we might just need to replace that bracket. Our Support team can help.
I am having the same issue with a camera that was purchased just a few weeks ago. The camera doesn't want to stay in place. It appears the magnet is letting the camera droop and point at the ground. I happened yesterday, and I repositioned the camera before I went to bed, and it was pointing at the ground again by the morning.
So the new magnetic base helped, and the solar panel has helped with the camera not holding a charge for more than about 5 days, but the solar panel arm can't support the solar panel in place. I angle the solar panel to get more direct sunlight, but it just drops back down immediately.
Ours won’t stay in place either. It has been set up less than an hour. This is a critical failure of an essential component. Without being able to maintain the proper field of vision you basically have an expensive and useless paperweight mounted to your house. There needs to be serious quality control measures put in place.
It’s also going to take a WEEK to get a replacement - meanwhile I have a failure in the security system because it isn’t working as advertised due to poor quality control. Makes me wonder if system monitoring is treated with the same disregard.
I have had my camera for about two weeks and have had the same issue. It will stay in proper position for a little while and then it will be pointing straight down very disappointed with this, and if it continues to happen, will end up returning it, and go with a different device.
@buffjag have you already tried a replacement through our Support team? Like the previous posters, I suspect that you may have gotten a weak magnet, and we should get you a new one.
Another option would be to use the Permanent Mount, which you can find here. That actually uses the same 1/4"-20 screw that is the standard for tripods, so it's compatible with a lot of other third party mounting solutions as well.
I will reach out to customer support to request a new magnet. If that doesn’t do it, I will not spend additional money on the other bracket. If the magnet one doesn’t work, the permanent mount should be included with the base price of purchasing this camera.
I placed a little dab of silicone on the back of the camera where it has the indent for the base and positioned it the way I wanted..... seems to be working fine now and solved the problem of it moving on its own, need I take it down I can just twist at the base where it connects to the wall bracket.
Good afternoon. I had the weak-magnet issue and had SimpliSafe provide a replacement magnet (took a week). It is doing exactly the same thing. The camera is not set up at any kind of difficult angle - just upright and slightly to the side. It droops every day, turns upside down and points at nothing helpful.
SimpliSafe, please supplement your equipment with some sort of brace or stabilizer for these weak and evidently untested-for-market-use magnets.
@seanrthornton since it's happened twice now, I wonder if there might be an environmental issue that's affecting that magnet.
But an alternative option for you might be the Permanent Mount. It offers more stability, though it does take a little longer to unmount the camera itself if necessary.
Or, since it just uses the standard 3/8 screw mount that is common across camera tripods and similar accessories, you might even find a compatible third party mounting solution that would work just as well.
I just installed the camera and have tge same issue. This is not a weak magnet issue but a design flaw. I love the easy mount an unmount features with the magnet design but unfortunately it does not hold its position. The solution to add a bracket should be included with the camera and unacceptable that Simplisafe is offering as an option but not sending for free to all having this issue. I just installed and will continue to evaluate until my return date gets closer and if no resolution will return the entire system.
Mine are constantly drooping down. Within 1 hour of fixing it, it is pointing at the ground. Very frustrating and poor design. Will be sending them back.
@njohnson0927 sorry to hear that. We might just need to replace your magnetic bracket, or the whole camera. Pease contact our Support team and we'll take care of you!
just setup both of my cameras. Followed instructions. Both of them droop down pointing straight at the ground within 1 hour of correcting them. I bought the kit a couple months ago before closing on our new house so it’s outside the return window… I got hosed. Now I buy the permanent mount or they are paper weights. It’s a big design flaw. Might cancel service.
@KayleyV the magnetic mount should be able to hold onto the weight of the camera. Are you able to share any closeup photos here of how the camera and the mount are attached? We might be able to offer some advice.
I just set up my new cameras and one of them droops after just a few minutes. The magnet is not holding it in place just like everyone else is stating!
@nursebubba2003 If the magnetic mount is not holding your camera in place, we may need to replace that mount completely. If you reach out to our Support team, they will be able to assist with this.
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @sherrydurden59 ,
The Outdoor Camera uses a magnetic bracket. Is the magnet not holding on strongly? If so, we might just need to replace that bracket. Our Support team can help.
(edited)
1
0
CharlesKn
4 Messages
1 year ago
I am having the same issue with a camera that was purchased just a few weeks ago. The camera doesn't want to stay in place. It appears the magnet is letting the camera droop and point at the ground. I happened yesterday, and I repositioned the camera before I went to bed, and it was pointing at the ground again by the morning.
2
michelecj
2 Messages
1 year ago
Ours won’t stay in place either. It has been set up less than an hour. This is a critical failure of an essential component. Without being able to maintain the proper field of vision you basically have an expensive and useless paperweight mounted to your house. There needs to be serious quality control measures put in place.
1
buffjag
3 Messages
1 year ago
I have had my camera for about two weeks and have had the same issue. It will stay in proper position for a little while and then it will be pointing straight down very disappointed with this, and if it continues to happen, will end up returning it, and go with a different device.
2
0
delacruz4484
1 Message
11 months ago
I placed a little dab of silicone on the back of the camera where it has the indent for the base and positioned it the way I wanted..... seems to be working fine now and solved the problem of it moving on its own, need I take it down I can just twist at the base where it connects to the wall bracket.
0
0
seanrthornton
1 Message
11 months ago
Good afternoon. I had the weak-magnet issue and had SimpliSafe provide a replacement magnet (took a week). It is doing exactly the same thing. The camera is not set up at any kind of difficult angle - just upright and slightly to the side. It droops every day, turns upside down and points at nothing helpful.
SimpliSafe, please supplement your equipment with some sort of brace or stabilizer for these weak and evidently untested-for-market-use magnets.
2
njohnson0927
1 Message
6 months ago
Mine are constantly drooping down. Within 1 hour of fixing it, it is pointing at the ground. Very frustrating and poor design. Will be sending them back.
1
0
KayleyV
1 Message
4 months ago
just setup both of my cameras. Followed instructions. Both of them droop down pointing straight at the ground within 1 hour of correcting them. I bought the kit a couple months ago before closing on our new house so it’s outside the return window… I got hosed. Now I buy the permanent mount or they are paper weights. It’s a big design flaw. Might cancel service.
1
laurastetsonphillips
1 Message
4 months ago
I just set up my new cameras and one of them droops after just a few minutes. The magnet is not holding it in place just like everyone else is stating!
1
nursebubba2003
1 Message
4 months ago
My outside cameras are not staying adjusted to where I want the to point. One is looking down to ground in minutes after being installed and adjusted.
1
0
treaunataylor
1 Message
1 month ago
Having the same issue with my outdoor camera as well, the camera won't stay in the position I originally placed it in.
1
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