‎Outdoor Camera won't stay in place | SimpliSafe Support Home
 
sherrydurden59's profile

Friday, December 30th, 2022 5:38 PM

Outdoor Camera won't stay in place

I need help with my bracket it won't keep my outdoor camera in place.

This post was created from this comment on different post

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1 year ago

Hi @sherrydurden59 ,

The Outdoor Camera uses a magnetic bracket. Is the magnet not holding on strongly? If so, we might just need to replace that bracket. Our Support team can help.

(edited)

4 Messages

8 months ago

I am having the same issue with a camera that was purchased just a few weeks ago. The camera doesn't want to stay in place. It appears the magnet is letting the camera droop and point at the ground. I happened yesterday, and I repositioned the camera before I went to bed, and it was pointing at the ground again by the morning.

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@CharlesKn​ I would suggest requesting a replacement for you as well! Our Support team can help.

4 Messages

So the new magnetic base helped, and the solar panel has helped with the camera not holding a charge for more than about 5 days, but the solar panel arm can't support the solar panel in place. I angle the solar panel to get more direct sunlight, but it just drops back down immediately.

2 Messages

8 months ago

Ours won’t stay in place either.  It has been set up less than an hour.  This is a critical failure of an essential component.  Without being able to maintain the proper field of vision you basically have an expensive and useless paperweight mounted to your house.  There needs to be serious quality control measures put in place.  

2 Messages

It’s also going to take a WEEK to get a replacement - meanwhile I have a failure in the security system because it isn’t working as advertised due to poor quality control.  Makes me wonder if system monitoring is treated with the same disregard.

3 Messages

7 months ago

I have had my camera for about two weeks and have had the same issue. It will stay in proper position for a little while and then it will be pointing straight down very disappointed with this, and if it continues to happen, will end up returning it, and go with a different device.

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@buffjag​ have you already tried a replacement through our Support team? Like the previous posters, I suspect that you may have gotten a weak magnet, and we should get you a new one.

Another option would be to use the Permanent Mount, which you can find here. That actually uses the same 1/4"-20 screw that is the standard for tripods, so it's compatible with a lot of other third party mounting solutions as well.

3 Messages

I will reach out to customer support to request a new magnet. If that doesn’t do it, I will not spend additional money on the other bracket. If the magnet one doesn’t work, the permanent mount should be included with the base price of purchasing this camera.

1 Message

6 months ago

I placed a little dab of silicone on the back of the camera where it has the indent for the base and positioned it the way I wanted..... seems to be working fine now and solved the problem of it moving on its own, need I take it down I can just twist at the base where it connects to the wall bracket. 

1 Message

6 months ago

Good afternoon. I had the weak-magnet issue and had SimpliSafe provide a replacement magnet (took a week). It is doing exactly the same thing. The camera is not set up at any kind of difficult angle - just upright and slightly to the side. It droops every day, turns upside down and points at nothing helpful.

SimpliSafe, please supplement your equipment with some sort of brace or stabilizer for these weak and evidently untested-for-market-use magnets.

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@seanrthornton​ since it's happened twice now, I wonder if there might be an environmental issue that's affecting that magnet.

But an alternative option for you might be the Permanent Mount. It offers more stability, though it does take a little longer to unmount the camera itself if necessary.

Or, since it just uses the standard 3/8 screw mount that is common across camera tripods and similar accessories, you might even find a compatible third party mounting solution that would work just as well.

1 Message

I just installed the camera and have tge same issue.  This is not a weak magnet issue but a design flaw.  I love the easy mount an unmount features with the magnet design but unfortunately it does not hold its position.  The solution to add a bracket should be included with the camera and unacceptable that Simplisafe is offering as an option but not sending for free to all having this issue.  I just installed and will continue to evaluate until my return date gets closer and if no resolution will return the entire system.

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18 days ago

Mine are constantly drooping down. Within 1 hour of fixing it, it is pointing at the ground. Very frustrating and poor design. Will be sending them back. 

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@njohnson0927​ sorry to hear that. We might just need to replace your magnetic bracket, or the whole camera. Pease contact our Support team and we'll take care of you!

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