KNOWN ISSUE: Outdoor Camera Delay
Our engineering team is aware that some users are experiencing extended delays on the Outdoor Camera - both when the user attempts to livestream, and when the camera's motion sensor is triggered for a recording.
Work on optimizing performance through firmware updates is IN PROGRESS. Our engineering team has had some success, but we're not finished yet! Firmware 1.15 is rolling out now, and more are on the way.
In the meantime, there are a couple of steps that you can do on your end to help with performance. In order to save battery life, the Outdoor Camera goes into a deep sleep, and part of the process of waking up the device requires communication with your Base Station. So it might help to move your Base Station to a different spot that is closer to the same side of the house as your Outdoor Camera.
2 years ago
Why does it take SO LONG for the New Outdoor Cam to wake up? It can take 5-10 sec. I've read many people post about the same thing.
This means that when motion is triggered it catches the "end of the act" if at all.
1 year ago
I installed two outdoor cameras and set the sensor sensitivity to high. I get so many alerts (as the zoning seems still not working) but the start of the recordings seem to be delayed 2-3 sec. For example, I had a delivery guy bringing a package to my porch ~20ft from the road and the camera caught only the delivery guy leaving the porch.
Anyone any ideas what can be wrong?
1 year ago
When checking the outdoor cameras first it says "waking up camera", then "connecting", then "launching live view". If you get an alarm you want to see the camera quickly not 5-8 seconds later. Can anything be set to speed that up?
1 year ago
Mounted to monitor sidewalk to front door installed looking front door to sidewalk. By the time the camera ‘wakes up’ the only video is of them walking away. No frontal video. I spent a lot including the solar option and its worthless
I’ve Explored settings and there is nothing to trigger faster.
1 year ago
I was so excited to order a new security system decided to go with SimpliSafe I was looking forward to the outdoor camera however I’ve had issues with the battery lasting only 3 days before recharging needed adjusted settings with representative hopefully it will last longer this time… also noticing it takes way too long for the camera to wake up it’s not capturing people or events until it’s too late… and they are back in car or leaving smh!!! So far I’m disappointed may be returning to try another company…
3 months ago
When I view the camera it’s slow to connect and view.
1 month ago
As many people have asked, I chime in as well. Based on another person's suggestion in a similar thread, is anything being done to give us choice?
@captain11 has wired, I have solar on all 5 outdoor cams. Doorbells are another issue altogether for slowness and connectivity. Winter sun is another issue for me.
Credit to whomever posted it, not my idea. @davey_d liked the idea and I think passed it on a year ago.
Here it is, a toggle switch in Simplisafe app to skip deep sleep battery protection feature software.
We'd have a choice, at night only I turn it on, or if it doesn't drain battery severely, 24/7 on. Or on and off as needed until a fix is found. With wired, it would probably never drain batteries.
Is the deep sleep based on engineering studies with solar and wired, that shows it drains batteries really fast under those conditions?
Up to other folks who don't have wired or solar what they do with their choice.
Or two toggles, when live view is selected, jump to the same software area that is triggered for motion.
With mesh Wifi, my motion triggers are very fast on first motion detected.
9 out of 10 vids download ok. Asleep or not.
Wifi speed and Dbm strength must..be..there though. If you have a single router in a house with 1200 Sq ft it might... work, we have about a 2000 Sq ft all brick, plaster walls rancher.
1 dinky wifi router didn't cut it. So an extra $200 out for mesh wifi. Router and 2 satellites. 200 mbs Xfinity service gets me 240mbs, with -37dbm to -50dbm.
Specify for me, connection checks anywhere? Or right at the camera, outside for best results?
1 month ago
Hello davey_d, when can we expect this update to be released? I'm about to return three systems within the 60-day period. Despite having three cameras set up at the front, 1gb fiber internet with wifi 6, and the base being just a few feet away from two of the cameras, it still takes an extremely long time to wake up, causing me to miss any activity occurring in front of my home. I am shocked that SimpliSafe received such high ratings when this should be the most basic requirement for a security system.
18 days ago
the delay and the lack of continuous recording is frustrating
16 days ago
Last night three men broke into my car and ransacked it yet all we got was them walking away. Useless products.