Community Admin
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4.6K Messages
KNOWN ISSUE: Outdoor Camera Unable to Reconnect, Flashing Blue
Hi all,
There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams.
If your Outdoor Camera was on firmware 1.15.6 before going into the error state, you should be able to recover it by performing a hard reset. But either way, if you are experiencing this issue, please report in this thread. We continue to gather info for our engineering team.
nealbooth
4 Messages
3 months ago
Hi
I disconnected my outdoor camera, and now can't reconnect.
I just get a flashing blue light, but it's not connected to the base station to record.
I've ran battery down, recharged, held reset button for 30 seconds, but nothing, still the flashing blue light.
Anyone experience this?
Thanks
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mattking79
1 Message
1 month ago
I also have the same issue. I recharged the camera battery, camera would not reconnect, flashing blue light, camera will not reset.
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shamillewharton
1 Message
1 month ago
Same issue. What is the solution?!?
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queenhallie
1 Message
1 month ago
Same issue here, I have done all the things multiple times...even deleted the camera, just happening on one of my 3 outdoor cameras right now, just waiting for the other two to fail at this point. It happened to my plug in camera, not even on my solar powered ones...yet :(
Please help!!
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davey_d
Community Admin
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4.6K Messages
1 month ago
@shamillewharton @queenhallie ,
Thanks for checking in. Our engineers continue to work on the solution from our end. From what we know so far, it sounds like a firmware issue, so it can be resolved by a firmware update (so it's also not a hardware failure). We're continuing to report cases such as yours. You may get a call from our engineers to help with the investigation.
Though @queenhallie did you say you've only had trouble with your Indoor Camera? If you have a SimpliCam (which looks like this), then that works very differently from the Wireless Outdoor Camera, and yours might be a different issue entirely.
(edited)
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dheine
2 Messages
29 days ago
Same issue, second time around. Replacement camera is doing the exact same thing. Really doesn't seem worth the hassle since so many others are having the same issue.
Just wondering if I should sell my system and switch companies. I am too busy to just keep fixing the same issue. My problem is that I'm not a patient person. To me, it's easier to install a new system then "tape and glue" a glitchy system.
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markbaker
1 Message
29 days ago
Brand new system, same issue as everyone else...No wifi connection to Xfinity router.
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chuckpass
1 Message
26 days ago
I am having the "blue light" problem with a camera that stopped responding on the system. I have a second camera that keeps dropping off as well. I followed the troubleshooting procedures twice with the same result. This is the third wireless outdoor camera with issues (they had different problems, both had to be replaced). I am regretting my decision to invest my time and money and this system.
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Theesfeld22
1 Message
24 days ago
Hello,
I seem to be having the same issue as everyone else. 1/4 of my cameras have the blue flashing light but is not displaying any video data in the app or live-streaming. I tried multiple times to hard reset but I keep getting the flashing blue light instead of the flashing white light. Ive tried removing the battery multiple times, allowed it to die and recharge, I also tried deleting the camera from the app but now I can't even get it back on because it won't reset. My garage was broken into and because of the camera not working like it should have I do not have any footage. This is very frustrating.
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tglass1955
1 Message
22 days ago
I have the same issue on the newest of my 6 outdoor camers. This one was purchased Nov, 2022. Blue motion sensor light flashes about every 20 seconds, and kills batteries in a couple of days. I have relocated the camera, performed a soft reset, deleted and reinstalled after a hard reset. Camera does trigger on a motion event, and does record, just flashes and kills the battery when there is no motion event. Camera software version is v1.15.6.391. Please note, my other 5 outdoor cameras, ranging from 5 months to 2 years old, have not given any problems. Hopefully there will be a solution soon.
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kcush
1 Message
16 days ago
I have the same issue with an outdoor camera connected to solar. I tried replacing the battery and it continues to flash blue. When I try to view it from the app the screen is black and it gets stuck on “launching live view”.
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hotandcoldpros
1 Message
16 days ago
Same issue with the camera as everyone else
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accusystemssecurity
1 Message
14 days ago
Same here. One is fine, the other blinks blue. Actually noticed this as I was going into the account to buy more. Guess we'll skip that for now.
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AndreaY
1 Message
12 days ago
I'm having the same issue. Blinking Blue light, can't reinstall the camera. Held the button in for 30+ seconds with battery installed.
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coralnewton94
2 Messages
12 days ago
What is the solution?
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