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nealbooth

5 Messages

Closed

Outdoor camera won't reconnect as won't stop flashing blue.

Hi

I disconnected my outdoor camera, and now can't reconnect. 

I just get a flashing blue light, but it's not connected to the base station to record. 

I've ran battery down, recharged, held reset button for 30 seconds, but nothing, still the flashing blue light.

Anyone experience this?

Thanks

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Updated 

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This conversation has been merged. Please refer the main conversation:

KNOWN ISSUE: Outdoor Camera Unable to Reconnect, Flashing Blue

lostdesertgirl

2 Messages

Hey simply safe! Address this problem! A lot of people are having it as of recently. It sounds like your equipment is going defunct and you are ignoring this! If you do not take care of out of date equipment I will find a different company in which to spend my money with!

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emily_s

Community Admin

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3.4K Messages

@lostdesertgirl​, I can assure you that we are not ignoring this case. Are you experiencing this same issue with your Outdoor Camera? 

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emily_s

Community Admin

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3.4K Messages

Hi @nealbooth, 

I'm sorry for our delay in response. Since you've already tried some troubleshooting steps, I've gone ahead and forwarded your case to our Support team. A specialist will reach out to you to help solve this in real time.

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LakeLife

3 Messages

Ome of mine synced with no problem. The other one is also flashing blue and won't connect. I've charged the battery, taken it out, pur it back in several times.  Nothing is working. 

(edited)

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Felterc

2 Messages

I am having the same issue. Camera won’t reconnect after charging. Now flashing blue. Can’t connect. Can’t reset. 

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robinjeremyland

2 Messages

I am having the same issue. Charged them, the app still claimed they were dead so I disconnected them and now they are flashing blue and I cannot reconnect. 

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davey_d

Former Community Admin

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5.7K Messages

@LakeLife @Felterc @robinjeremyland thank you all for reporting. Could you confirm that these are the symptoms you're seeing?

  • Outdoor Camera was previously set up and functioning properly
  • After taking out the battery to recharge, then reinserting, the camera does appear to be powered (lit up, etc.)
  • The camera flashes blue, which is the indicator that it's actively trying to send video to the app
  • But the app itself is not able to connect to the camera

And also have you tried resetting the Outdoor Camera? You can do so by pressing the Pairing Button on the back of the cam for 30 seconds. When you hear the chime, that means the reset was successful, and you can set it up again through the SimpliSafe app.

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culinarypirate

4 Messages

@davey_d​ I’m on with tech support and have held reset button down 4 times for 30 seconds, it will not reset and blue light keeps flashing. 

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emily_s

Community Admin

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3.4K Messages

Hi @culinarypirate, 

I see that our Support team is issuing you a replacement camera. If this issue persists, please don't hesitate to reach out to us here!

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culinarypirate

4 Messages

Describes situation I have perfectly

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Jorge5212

2 Messages

Mine just started doing this as well.

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emily_s

Community Admin

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3.4K Messages

Hi @Jorge5212​, 

Are these the symptoms you are seeing?

  • Your Outdoor Camera was previously set up and functioning properly
  • After taking out the battery to recharge, then reinserting, the camera does appear to be powered (lit up, etc.)
  • The camera flashes blue, which is the indicator that it's actively trying to send video to the app, but the app itself is not able to connect to the camera

If the above is accurate, I would try resetting the Outdoor Camera. You can do this by pressing the Pairing Button on the back of the camera for 30 seconds. When you hear the chime, that means the reset was successful, and you can set your camera up again through the SimpliSafe app.

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ladam

2 Messages

I am experiencing this exact issue with my Outdoor camera.

  • Your Outdoor Camera was previously set up and functioning properly
  • After taking out the battery to recharge, then reinserting, the camera does appear to be powered (lit up, etc.)
  • The camera flashes blue, which is the indicator that it's actively trying to send video to the app, but the app itself is not able to connect to the camera

I have tried many times to reset my camera using the "pressing the Pairing Button on the back of the camera for 30 seconds" and that has not worked at all. 

I need SimpliSafe to address this issue immediately as it is compromising the safety. It appears to be a widespread issue that SimpliSafe has not addressed. 

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emily_s

Community Admin

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3.4K Messages

Hi @ladam​, 

This case has been forwarded to our engineers for further investigation. Someone may reach out to you to discuss this issue further.

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chris_44ce6f

2 Messages

I was also sent replacement cameras, for all of mine, and the replacements are exhibiting the exact same issue, this is a much more systemic issue than SimpliSafe is acknowledging

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emily_s

Community Admin

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3.4K Messages

@chris_44ce6f​ when you received your replacement cameras, were you able to initially connect them to your system, or did they have this blinking blue light from the beginning?

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hallwilliam

2 Messages

Same problem here. Please help.

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nealbooth

5 Messages

Hi, is there a solution to this issue or is the device faulty?  Appears to be quite common, but no mention of what the issue is?  Reset button does nothing.  My other cameras work, so doesn't appear to be base station related.

Thanks

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davey_d

Former Community Admin

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5.7K Messages

@nealbooth​ apologies, but no news just yet. Our investigation continues. We'll keep you updated when we have more info.

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andrewhoffman0512

2 Messages

I’m having the same issue. 
-can’t reset the camera

-keeps flashing blue

-will not reconnect to network

-other cameras operating fine

Please Help!

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emily_s

Community Admin

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3.4K Messages

Hi @andrewhoffman0512​, 

I'm sorry to hear this! This issue was been forwarded to our engineers, and they are currently investigating it. Once we have more information we will update everyone in this thread. 

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bryanborland

5 Messages

@emily_s​  same issue in Arkansas. Can’t reconnect camera. Flashing blue. 

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bryanborland

5 Messages

Exact same issue in North Little Rock, Arkansas. Flashing blue after battery charge. Can’t reconnect. 

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emily_s

Community Admin

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3.4K Messages

@bryanborland​ thank you for reporting this! I've added your case to our engineer's ongoing investigation.  

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Texassimpli

2 Messages

Having the same exact issue.

Charged battery

flashing blue

wont reset / wont connect to app

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justinleon69

2 Messages

I'm having the same issue as well. Camera originally worked but i haven't been able to view on the app. Removed camera from system and now it will not reconnect back to the base station. I tried the 30 second reset 2 times with no luck. 

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