Outdoor camera won't reconnect as won't stop flashing blue.

Hey simply safe! Address this problem! A lot of people are having it as of recently. It sounds like your equipment is going defunct and you are ignoring this! If you do not take care of out of date equipment I will find a different company in which to spend my money with!

Hi @nealbooth, 

I'm sorry for our delay in response. Since you've already tried some troubleshooting steps, I've gone ahead and forwarded your case to our Support team. A specialist will reach out to you to help solve this in real time.

Ome of mine synced with no problem. The other one is also flashing blue and won't connect. I've charged the battery, taken it out, pur it back in several times.  Nothing is working. 

I am having the same issue. Camera won’t reconnect after charging. Now flashing blue. Can’t connect. Can’t reset. 

I am having the same issue. Charged them, the app still claimed they were dead so I disconnected them and now they are flashing blue and I cannot reconnect. 

@LakeLife @Felterc @robinjeremyland thank you all for reporting. Could you confirm that these are the symptoms you're seeing?

• Outdoor Camera was previously set up and functioning properly
• After taking out the battery to recharge, then reinserting, the camera does appear to be powered (lit up, etc.)
• The camera flashes blue, which is the indicator that it's actively trying to send video to the app
• But the app itself is not able to connect to the camera

And also have you tried resetting the Outdoor Camera? You can do so by pressing the Pairing Button on the back of the cam for 30 seconds. When you hear the chime, that means the reset was successful, and you can set it up again through the SimpliSafe app.

Describes situation I have perfectly

Mine just started doing this as well.

I was also sent replacement cameras, for all of mine, and the replacements are exhibiting the exact same issue, this is a much more systemic issue than SimpliSafe is acknowledging

Same problem here. Please help.

Hi, is there a solution to this issue or is the device faulty?  Appears to be quite common, but no mention of what the issue is?  Reset button does nothing.  My other cameras work, so doesn't appear to be base station related.

Thanks

I’m having the same issue. 
-can’t reset the camera

-keeps flashing blue

-will not reconnect to network

-other cameras operating fine

Please Help!

Exact same issue in North Little Rock, Arkansas. Flashing blue after battery charge. Can’t reconnect. 

Having the same exact issue.

Charged battery

flashing blue

wont reset / wont connect to app

I'm having the same issue as well. Camera originally worked but i haven't been able to view on the app. Removed camera from system and now it will not reconnect back to the base station. I tried the 30 second reset 2 times with no luck.