Community Admin
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4.8K Messages
Outdoor Camera Firmware 1.18 (September 2023)
Hi folks,
The next firmware update is rolling out for the Wireless Outdoor Camera. As a reminder, your cameras update automatically, so there’s no need to take action. Learn more about the update process here.
Here’s what’s coming to your Cameras in Version 1.18:
- Improved connection to SimpliSafe® services
- Further reduced delay to livestreams
- WiFi performance improvements
- Fixes to address battery drain when no motion is occurring
- Optimizations and stability improvements
Previous Updates:
jjrbru
9 Messages
24 days ago
Hi, you said the new update is rolling out September 5th when will we see this update on are cameras. I'm still 1.15 on two of my cameras never updated 1.16 let along 1.18.
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brightpavilions
1 Message
19 days ago
@davey_d New customer having recently installed the entire system including an outdoor camera about 3 weeks ago.
I was disappointed in the latency for motion detection and live feed but I saw a post of yours touting some improvements with 1.16. and was hopeful. now I see I’m potentially three revisions behind?
The trouble is, my camera is not automatically updating after several weeks. In an effort to “kick start”, the upgrade I’ve removed and added the camera back to my system to try and force a firmware upgrade per support chat, and nothings worked. My base station is on the most recent firmware.
I consider this a 60 day trial and I’d love to see the system functioning at its peak.
Why isn’t the firmware updating automatically as it should? How can I remediate the issue?
Thank you.
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dshapiro30
4 Messages
18 days ago
My outdoor camera is also still only at version 1.15. Why hasn't it updated to at least 1.16 yet? I've had it for 18 months. The lag time is so bad, I'm ready to get rid of it, but I'd like to find out if the new updates will actually help first.
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dshapiro30
4 Messages
18 days ago
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jtjordan
31 Messages
18 days ago
Yeah- I’m still stuck with old crappy firmware. Tried to force both and reset. Would be nice to move off of 1.15 and 1.17
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eamail2001
81 Messages
16 days ago
I had the issue being one outdoor camera was .18 and the other was .15, i just checked and they are now both .15 ????
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jk5598224
14 Messages
14 days ago
I have been having problems with one camera upgrading to 1.16 so they sent me a replacement recently, and it went through a update yesterday. Previously ALL the other 2 cameras were at 1.16. Now ALL 4 cameras (including the one that never upgraded to 1.16) are at 1.15. I am having poor battery life, and really need them all at 1.18 which seems to have a fix. How can I get on the priority list.
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jk5598224
14 Messages
13 days ago
@davey_d @emily_s and to add to this a very frustrating call just now, with Support telling me we need to reset the camera's which are very high up, and that maybe they would upgrade back to 1.16 or perhaps 1.18 someday.
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saab90089
13 Messages
6 days ago
Both of my cameras are still at Firmware version 1.15 - due to other issues (yet to be resolved) each camera has been 'closer to my WiFi access point' and removed/re-added to my system.........and they are both only at version 1.15!
From the list of fixes for 1.18, I am hopeful this newer firmware will help to resolve my issues. I work in I.T. and I understand the necessity to roll out a new version slowly BUT I also find it ridicules that you do not offer a way for the user to initiate a firmware update. Asking the user to 'move the camera closer to WiFi' is also ridicules when most cameras require a ladder to get to and then one needs to spend time repositioning the camera.
PLEASE provide a way for the user to initiate the firmware update!!!!!!
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protofish
4 Messages
5 days ago
After reviewing the comments, I find that my issue is not isolated. All three of my cameras, installed in late 2022, are on 1.15.6.391. Also, battery life has degraded to the point where I need to get out the ladder and charge the batteries (2 cameras, the third is hard-wired) about once a month. This is not acceptable.
So what do I do? Or better yet, what does SimpliSafe need to do to get these cameras updated and fix the battery drain issue?
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saab90089
13 Messages
5 days ago
Anyone from SimpleSafe going to comment on this?
You have customers who are making reasonable requests that would improve your product (not only for them but likely for many others).
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lance843
Advocate
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793 Messages
4 days ago
All mine are stuck on 1.15 as well and deleting and reinstall is not forcing any updates. So 2 updates have came through and we are still stuck on an old update?
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lance843
Advocate
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793 Messages
4 days ago
All mine are stuck on 1.15 as well and deleting and reinstall is not working. So there have been 2 updates and we are all still stuck on an old update?
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khss123
1 Message
2 days ago
Also adding myself as another customer with two brand new outdoor cameras that were purchased 4 weeks ago that I just realized today are also behind on firmware updates. Both of mine are stuck at 1.15.6.391. Had no idea there was a 1.16 update let alone the upcoming 1.18 one. I've been wondering why these cameras are SO slow to load even though I have them connected to solar power. It takes 7-10 seconds for each outdoor camera to load live view. And catches the very end of any motion or movement.
Looks like everyone is have the same problem that resetting and re-adding the cameras do nothing. Looks like Simplisafe's developers need to first fix why none of our cameras are auto-updating firmware to begin with, before trying to even roll out this 1.18 version.
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andy_192730
1 Message
13 hours ago
Mine are 1.15 too. They continually fail to record or show live view, even though the signal is ‘good’. Support seems to be clueless - only suggestion is delete and reconnect, which I have done several times. One minute the camera works then it doesn’t. Three cameras all the same. Paying for a monitoring service but looks like I need to rip SimpliSafe kit out and install a more reliable system! Such a shame but there you go.
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