‎Indoor Wireless Camera - square image? | SimpliSafe Support Home
 
jasonaward's profile

Tuesday, October 17th, 2023 1:26 PM

Indoor Wireless Camera - square image?

Hello, I just installed a first Indoor Wireless Camera, and noticed that the image it generates is square, versus all of your other cameras which create a rectangular image.  I was curious if this is the expected behavior, or if there is another issue at play.  It just seems weird.

Any information would be greatly appreciated.  Thanks.

Accepted Solution

Community Admin

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2.9K Messages

8 months ago

Hi @jasonaward, 

This is the expected behavior. The Smart Alarm Indoor Camera has a 1:1 square image instead of a rectangle like our other cameras. 

Captain

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5.9K Messages

8 months ago

@jasonaward  to my undestanding, all should be rectangular.  I would contact support by phone and troubleshoot.

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