1 Message
I want to know how to use my camera without subscribing to the service.
I want to know how to use my camera without subscribing to the service. just monitor and record on my phone.
1 Message
I want to know how to use my camera without subscribing to the service. just monitor and record on my phone.
Accepted Solution
worthing
729 Messages
3 years ago
Unless you pay for a monitoring plan you can only view a live feed. You cannot record. You can see a detailed list of what you can do without a subscription at https://support.simplisafe.com/hc/en-us/articles/360023809972-What-are-the-service-plan-options- at the bottom of the page.
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rttate1
1 Message
1 month ago
When I told Simplisafe I didn't want a subscription they shut down all my cameras including my doorbell. When I called them back I was told I had to have a subscription for the cameras to work.
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dlpsr
1.3K Messages
1 month ago
It's the difference between downgrade to self monitoring and cancelling. Cancel shuts the system down completely and is unusable. He'll probably have to set it up all over again.
Happens quite a bit per reports on this forum, forcing yet another call and one more shot at retention I guess.😉
Maybe it's also the untrained or incompetent overseas support personnel or at least uncaring to at least ask a customer.
Not getting any of your monitoring money monthly isn't exactly a top priority. Lol
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