3 Messages
Problem with the outdoor camera lens frosting over and/or water droplets building up
Why would an outdoor camera be made of a material that doesn't shed water and allows it to frost over?? This location has no overhang as it is mounted on a 6ft fence. Called and talked to customer service but was told I was the first person who had ever complained of the issue. Nothing can be done. What?
Anyone else have this issue?
Edit: Just got off the Chat where I sent screenshots of the problem. I was told that "We highly recomment you place a cover on your wireless outdoor camera on your fence please". Does Simplisafe carry this mystery cover? I have not seen one.
I cannot seem to get thru any front line people to speak to someone about the problem that can actually help me. Telling me to cover the camera without providing any type of cover to do that is irresponsible. That also would not solve the issue of it frosting over in the cold!
Help!
Official Solution
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @lilreddevil51 ,
So sorry to hear about your experience. No, that response would not be the correct one for your situation, especially because it doesn't help the state of your camera right now.
The Outdoor Camera is rated at IP65, meaning it should be resistant to rain and humidity. Unless you were immersing the camera in a pool, it shouldn't have any problems with moisture getting inside the lens. Therefore, it sounds like your camera is unfortunately defective, and the correct solution would be a replacement.
Looking into your account, I do see that the agent you spoke with did offer that replacement. If you contact our Support team again, we can definitely get that going for you!
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DArgyle
2 Messages
2 years ago
I am having a similar issue with several of my cameras. Did you ever find a solution? Here is one example:
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smbarrett
1 Message
7 months ago
Yes, my camera looks blurry and droplets I. It.
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