6 Messages
Doorbell Chime Through Base Station Help
Does anyone know how I can enable the feature to have my SimpliSafe doorbell chime through my base station? The feature seems absent in my app and according to the system, I'm all up to date...the camera and motion detection work and I receive notifications when the bell is rung. The doorbell itself also makes an audible ding dong sound, but since my chime box is not accessible and broken, I was hoping to have this play through the base station instead. Any help would be greatly appreciated!
Official Response
davey_d
Community Admin
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5.7K Messages
5 years ago
You'll also want to make sure that your Base Station is up to date with the latest firmware. Please refer to this page for further info.
Johnny M.
SimpliSafe Home Security
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glenbarrington
217 Messages
5 years ago
1
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2tallpaul
4 Messages
5 years ago
2
sevensiamesecats
2.2K Messages
5 years ago
0
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df41
1 Message
5 years ago
1
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simplisafe_admin
Community Admin
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1.2K Messages
5 years ago
There are a few different ways to tell if you have an SS3 system. One way is to look for the model number on the bottom of your base station. If your model number is SSBS3 then you have the All New SimpliSafe and can set it up to chime when your Video Doorbell Pro is pressed. Another way that you can tell if you have the All New SimpliSafe or the Original SimpliSafe is by the serial number. All New SimpliSafe systems have eight character serial numbers while Original SimpliSafe systems only have six characters.
SimpliSafe Social Team
SimpliSafe Home Security
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linda_84043182213111e19
1 Message
4 years ago
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captain11
Captain
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6.3K Messages
4 years ago
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lashirey
1 Message
3 years ago
Our base station used to chime and then it stopped. After reading comments about checking for updates I looked at my keypad in system settings and checked for updates. Thats when I figured out it was not connected to my wifi. A few months back we switched internet carriers. I connected the cameras to the new wifi but didn't connect the keypad to our new wifi. After connecting it to our current wifi the chime works again. I hope this helps others!
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