3 Posts
Doorbell camera will not ring doorbell
I installed our doorbell camera and when I push the button it does not ring and the led light does not blink. It will ring one time when I slide the camera on the base but not when I push the button
3 Posts
Helpful Response
plirvin21403
5 Posts
6 years ago
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ejfontana
3 Posts
6 years ago
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natejunk1
1 Message
6 years ago
My wiring is tight and clean, via the screwplate. Same issue of it ringing once when putting faceplate on, but then...nothing. No power, no ability to ring, no lights.
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jenniferv
1 Message
6 years ago
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rjboyd
1 Message
5 years ago
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ride525
181 Posts
5 years ago
Do any of you with problems have a digital doorbell? I don't think the Simplisafe doorbell works with digital doorbells.
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lance843
1.1K Posts
5 years ago
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tcarr10
1 Message
5 years ago
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captain11
Captain
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6.4K Posts
5 years ago
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debmmandel
2 Posts
5 years ago
Slide it on, the bell rings. then nothing, no lights, nothing.
SS sent me a new doorbell but that one doesn't work at all, not even initially.
I have the chime connector in place and voltage is correct. any other thoughts?
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franferrara53
1 Message
3 years ago
Not happy at all. Their door lock is inconsistent and I’m tired of replacement parts. I also didn’t realize that there needs to be internet to work at all. If I’m gone for months I’m not paying them and internet. The door and windows alert sends error messages. I shouldn’t have to go through the many steps to delete it and reset the entire system. For a single older person with disabilities I don’t recommend it.
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reed_hines
6 Posts
3 years ago
I'm having the same issue: The video on my SS doorbell camera works and the bell will ring at the unit, but nothing inside. I've tried deleting the camera and reinstalling it. It will ring once inside and then go back to not ringing inside at all. I've had this problem for the last four months. Any suggestions?
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richkadams
6 Posts
2 years ago
I guess I'm having the same problem The base is wired. When I place the camera part on the base, the door bell chimes and the light around the door bell button is GREEN. The green button goes off and comes on every 30 seconds then goes off again. That's all I can get the doorbell to do. There's no white flashing light or any other light besides the green. When I press the door bell button, nothing happens. (The only time the doorbell chimes is when I first connect the camera part to the base). I have pressed the reset buttons, with no luck. There's no beep or voice when I do the reset. If I plug a USB charger plug into the back, nothing happens. When I use the app to set it up, I get to the part where it asks if there's a fast flashing white light. Since there's no white flashing light, that's as far as I can get. I called Simplisafe and the tech was clueless.. Any help would be appreciated!! The door bell works fine if I take the simplisafe door bell camera off and re-install the old school door bell push button.
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framacho56
1 Message
1 year ago
I am having the same issues where the camera works fine but the doorbell will only ring if the button is continuously pressed , I have installed a chime connector and also replaced the transformer with a 16V 30va new one , the issue still persists , any feedback on this ? Thanks in advance .
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kelmsky
2 Posts
1 year ago
Its 2024 and this doorbell is still junk. Having the same exact problem and when I called SImplisafe, they refused to refund my money because I am outside the 60-day return window. I explained that my family had a death at Christmas which is why I am so behind with this installation and others. The answer I got was, "well its our policy." In these hard times, its shocking that customer service is so poor. Especially for a customer that has been with them since the beginning. I will be looking for a new security system ASAP!!! Perhaps after all this time, you could either fix the dang issue or warn your customers before they waste $170!!!!
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