@MB43 my internet is 75 down, 19 up which is a fraction of yours and my 3 simplicams and doorbell cam work fine. I use Google WIFI (original) and was having issues when I first installed the doorbell occasionally. When SS updated the phone app that allowed for testing the connection speeds up and down, I found that it was below the minimum speeds required. Upon further investigation I found that the doorbell had connected to an access point on the other side of my house and not the one in the next room to the doorbell. No clue why that happened, but did the following:
1. Uninstalled the doorbell
2. Confirmed closest Google WIFI point was active
3. Reinstalled.
No issues since and I do check all of the camera connections once a week in the SS app and wifi points in the Google app (my choice) to make sure all is as it should be.
My Wifi network is "WIFI" (for example). The extended has a network called "WIFI_2GEXT".
ONLY the doorbell camera is connected to that network, and the extender is close enough that when I test it with Wifi Analyzer on my phone the graph shows the needle pinned all the way to the right. The signal for that network is super strong right there.
No other devices on the network have issues with connecting to anything, it's only this device.
I'll try uninstalling it and re-installing it but I've done that so many times I doubt it'll make a difference.
I don't think I would bother, as you already did it and it has only the one access point to connect to. I apologize that it appears what worked for me won't resolve your issue.
The Simplisafe website lists the TP-Link RE220 as the recommended WiFi extender, I've ordered that and will replace the Netgear extender that I'm currently using and will see if that makes a difference.
I removed the Simplisafe doorbell, the WiFi extender and installed a Nest wired doorbell. It connected to my 5 GHz network, has not dropped a connection, has not reported any recordings have been lost and alerts immediately when there is activity.
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captain11
Captain
•
5.1K Messages
2 years ago
1. Uninstalled the doorbell
2. Confirmed closest Google WIFI point was active
3. Reinstalled.
No issues since and I do check all of the camera connections once a week in the SS app and wifi points in the Google app (my choice) to make sure all is as it should be.
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mb43
58 Messages
2 years ago
I'll keep an eye on it for the next few days but it looks like this may have fixed it.
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mb43
58 Messages
2 years ago
https://simplisafe.com/wifi-extender
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mb43
58 Messages
10 months ago
I found a solution to my issue.
I removed the Simplisafe doorbell, the WiFi extender and installed a Nest wired doorbell. It connected to my 5 GHz network, has not dropped a connection, has not reported any recordings have been lost and alerts immediately when there is activity.
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