58 Messages
Doorbell camera doesn't work AGAIN
My doorbell camera works occasionally and I'm getting very frustrated with it.
It has a strong WiFi signal, when it does work it shows that the signal and upload speeds are "good". -49 dBm and 5.59 mbps.
70% of the time when I try to connect to it I get "Camera Connection Dropped. Your camera is disconnected from the internet". If somebody comes onto the porch or rings the bell I'll get an alert (2 of them actually) but if I try to view the video I get the "No Video" message.
It is connected to a WiFi extender that is literally 6 feet away, there is nothing else connected to that SSID. I have 200 Mbps service, I get 224 Mbps down and 37 Mbps up.
I've replaced the transformer with a 16VAC/30VA version but it's made no difference.
This is the second doorbell I've tried, I had the same problems with the first one. Tech support suggested replacing it. They also suggested installing a WiFi extender - which I already have and told them about.
I don't know what else to do here. Does this product just suck? Any suggestions about how to make it work?
It has a strong WiFi signal, when it does work it shows that the signal and upload speeds are "good". -49 dBm and 5.59 mbps.
70% of the time when I try to connect to it I get "Camera Connection Dropped. Your camera is disconnected from the internet". If somebody comes onto the porch or rings the bell I'll get an alert (2 of them actually) but if I try to view the video I get the "No Video" message.
It is connected to a WiFi extender that is literally 6 feet away, there is nothing else connected to that SSID. I have 200 Mbps service, I get 224 Mbps down and 37 Mbps up.
I've replaced the transformer with a 16VAC/30VA version but it's made no difference.
This is the second doorbell I've tried, I had the same problems with the first one. Tech support suggested replacing it. They also suggested installing a WiFi extender - which I already have and told them about.
I don't know what else to do here. Does this product just suck? Any suggestions about how to make it work?
captain11
6.6K Messages
1. Uninstalled the doorbell
2. Confirmed closest Google WIFI point was active
3. Reinstalled.
No issues since and I do check all of the camera connections once a week in the SS app and wifi points in the Google app (my choice) to make sure all is as it should be.
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mb43
58 Messages
I'll keep an eye on it for the next few days but it looks like this may have fixed it.
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mb43
58 Messages
https://simplisafe.com/wifi-extender
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mb43
58 Messages
I found a solution to my issue.
I removed the Simplisafe doorbell, the WiFi extender and installed a Nest wired doorbell. It connected to my 5 GHz network, has not dropped a connection, has not reported any recordings have been lost and alerts immediately when there is activity.
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nancyt
6 Messages
Super disappointed. My doorbell worked, but just wasn’t recording video. The live feed worked just fine. I ordered and installed the Wi-Fi extender from SimpliSafe. That didn’t work. I called tech support, and they had me reset the doorbell multiple times. They had me attempt reinstalling it, but we were not able to complete the reinstall. The yellow light flashes, I hear some clicking noises, the two red lights are on the lense, but I never get the flashing white light so that I can continue with the set up. Because it’s out of warranty, they want me to purchase a new one. Maybe it’s time to switch to a Ring or Nest. I hate doing that though because the rest of my security system is SimpliSafe. So frustrating, because before I called tech support it was connected and working, just wasn’t recording video. 😔
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bopbop6553
1 Message
I'm writing on behalf of my daughter whose frustrations with her doorbell camera is leading her to purchase another brand. Her first Simplisafe doorbell camera worked OK for a while, then failed altogether. Per your recommendation the doorbell was replaced. The replacement will not power up, it's dead to the world! What do you think maybe causing the problem? They have done all the steps you have recommended. I have the same doorbell camera at my house, it has worked great. I recommended she purchase the Simplisafe system. Before you lose a customer is there a fix/solution you recommend?
Thanks in advance. Don
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melhill915
2 Messages
I have the exact same problem with mine. My router is 10 feet away from my doorbell camera. I have a outdoor camera that is 5 feet farther out than the doorbell camera and it has never lost wifi connection. I also have a camera in my garage that is 30 feet from my router and it has never disconnected. I have set the doorbell camera up over and over again and when I first set it up, the signal is great, but after a while it shows fair and at times completely drops the connection. These cameras really are defective and simplisafe should do something about them!! I've considered switching systems because of this because the doorbell camera is a necessity and other systems you buy don't seem to have this problem with theirs.
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melhill915
2 Messages
I have the exact same problem!! My doorbell is literally 10' away from my router and loses signal. I have set it up over and over and the signal is good when I first set it up, but after a few hours it ends up showing fair, and then sometimes drops the connection. I have a camera that is 5' farther out on my porch than the doorbell and it has never disconnected. I also have a camera in the garage that is 20' from my router and it has never disconnected. I have set this up over and over and the same thing keeps happening. I am very frustrated also. Their doorbell cameras are defective and they should do something about it as they are a necessary part of the system. I have considered switching to another systems as the other systems you can own do not seem to have the same problem with their doorbell cameras.
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txuser
55 Messages
My doorbell camera also has not been working for several weeks now, possibly longer. I only noticed it recently.
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