‎Can't hear doorbell upstairs | SimpliSafe Support Home
 

3 Messages

Monday, April 4th, 2022 7:19 PM

Can't hear doorbell upstairs

When upstairs, video doorbell can't be heard.  Is there a device (remote chime?) that could be placed upstairs that would sound when the doorbell is rung, or is there a workaround for this problem?  Thank you!

Official Response

Community Admin

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5.7K Messages

3 years ago

Unfortunately yes, the Wireless Siren currently does not support relaying the Doorbell Chime. Only the Base Station can do that.

3 Messages

@davey_d​ Bummer.  Seems like a simple fix.  Maybe someday...  Thanks for the reply.

Captain

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6.3K Messages

@RMB, my apologies for the confusion on my part, as I remembered the chime settings on the siren only, and forgot it was used on entry sensor settings.

Captain

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6.3K Messages

3 years ago

@RMB Do you have the auxiliary siren? With SS3 the chime (also entry and exit beeps) can be played through the auxiliary siren besides the base. Of course, the main use is to have a much louder siren go off in an alarm condition but it works well.  A must have component of any system in my opinion.

3 Messages

@captain11​ Thanks for the reply.  Yes, I do have the aux siren, so I called tech support bc siren box doesn't sound or even light up, even tho' the system recognizes the device.  TS says it only works with door sensors, which we don't use.  Have no idea what that has to do with the doorbell, so maybe they're wrong...?

2 Messages

7 months ago

How can I get the Simplisafe video doorbell to ring in our basement?

1.5K Messages

@BOBR829​ Currently I don't think there is a Simplisafe feature for that.

However, if you have an Android phone most if not all allow the doorbell to ring on your phone, sound is selectable.

Rings on my Samsung, any sound in my phone.

Community Admin

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3.4K Messages

@BOBR829​ As dlpsr mentioned, the Video Doorbell's chime can only be relayed through the Base Station. We do offer a Wireless Siren, but it is not capable of sounding when the doorbell is rung. 

If you have push notifications for your system enabled on your phone, you phone will notify you when the doorbell is rung.

1 Message

3 months ago

There really should be a consistent method for getting all alerts and chimes through your cell.  I had to purchase the siren just for this purpose, and now find out it doesn’t work with the doorbell.  Very Klugy….. 

2 Messages

I agree, There should be an remote device alert that can be synth to the doorbell. 

Bob

1.5K Messages

3 months ago

There is a method for SS doorbell sounds on my Samsung Android, can't speak to other models, but presume most Androids are capable as well. iOS?🤷

And I know you want Simplisafe to do something to fix it.

But until then, (if ever😉) various models of doorbell chime extenders exist for wired and wireless doorbell, rather inexpensive. I'd presume anyone with SS doorbells would need a wired model.

The receiver has 3 wires for front, rear, tran etc. Be aware that this device will use a little transformer power knowing some folks have had issues with SS doorbells and needed chime connectors.

The model I saw plugs into a receptacle where ever you want it, and it can be moved.

So if interested, search up doorbell chime extenders, Amazon, Google etc.

I don't own one, just passing it on, due diligence on your part required.

(edited)

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