1 Message
Cameras keep dropping connection
Every camera I install drops its connection after a short time, usually within a minute. I moved them around, reinstalled a few times, moved the base station, checked my internet speed, rebooted everything, and ultimately spent an hour on the phone with SS Support, who finally said they'd send me a new camera (which I think will be useless - I couldn't have three bad cameras). They even confirmed that my internet connection is fine.
What should I try next?
What should I try next?
captain11
Captain
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6.4K Messages
3 years ago
If this is the case, please poet your outcome here. I have 3 Simplicams and they work fine. And yes, I agree with you, doubtful you had 3 bad cameras.
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davey_d
Community Admin
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5.7K Messages
3 years ago
Do you happen to have a mesh WiFi network? Recent updates have improved compatibility on that type of network, but hasn't resolved all issues. In the past, we have suggested that you set up a guest network that only your SimpliSafe components would connect to, and that might help.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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dickivy09
1 Message
2 years ago
I installed my cam and it keeps disconnecting from my wi-fi. the signal strength in the room is high as I have a booster in the same room. When checking the signal via Simplisafe it sometimes shows a good signal but often only one bar on the "return" signal. What can I do? I need this cam working so I can monitor my invalid wife in another room.
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