‎Camera not recording | SimpliSafe Support Home
 
G

Monday, August 9th, 2021 5:02 PM

Camera not recording

We are consistently having difficulty with our front door camera and the recorded videos. The camera does not record any video on our account. We cannot review who has been to the house, despite the camera being active and available as a live camera. How can this be fixed?

113 Messages

3 years ago

Do you have the recording plan?  

--------------------------------------------
With an optional recording plan, you can record, store and share critical footage with police and neighbors.

-Record anytime at the push of a button
-30-Day Storage
-Download and Share Clips

4 Messages

@hondaman88​   What is up and or why would one need a recording plan.  If the camera doesn’t function properly SS needs to step up and fix it.  Have you called them?

Community Admin

 • 

5.5K Messages

3 years ago

Hi gwright331,

As hondaman88 says, assuming that you have an active Recording Plan:
Recordings should be popping up on your Timeline - i.e. every time you disarm, or there's an actual alarm event, etc., they should appear in that event log. You should be able to select each event, and any associated videos with that event should be playable.
Are you not able to see those recordings? Or are you able to see them, but when you press play, nothing happens?
Also, do you see the same behavior on the app, as when you log into your account via the website?

- Johnny M.
SimpliSafe Home Security

4 Messages

2 years ago

I’m having the same problem.  Why do we need a “recording plan”?  Do you need one with Ring?

Community Admin

 • 

5.5K Messages

@bobp​ our cameras save video to unlimited storage in the cloud. That's what subscribing to a plan with video recordings is for.

But even without a plan, you are still able to use the camera for live streaming, and motion notifications.

1 Message

Time to switch to ring. I should have not purchased this door bell camera without a recording option. Very disappointed!!

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.