Camera not recording

This change really sucks for your customers who have purchased cameras in the past with a certain understanding of what would be available. Having a limited number of the most recent recordings (as it used to) seems very bare minimum reasonable to me.

@emily_s​ it worked prior to the last push. I knew it wasn’t stored but I did get a recording

I agree with both Renee and Erica completely. My cameras ceased recording events after the last software ugrade. No notification from Simplisafe regarding this change of function based on type of plan. This REALLY sucks. Really considering an different alarm monitoring vendor at this point

@Ericastones @reneestallings @larrydiehm 

The Monitoring Plans themselves and what features they include have not changed. However, we discovered that a small number of users who had previously downgraded their plans accidentally retained features from the higher-tier plan that were not included in the lower-tier plan. Our engineering team made a change on our end that corrected this. From what you're saying, it sounds like that's what happened to you.

That being said, all plans do allow for Push Notification, so you should be able to open each cam and see what's happening live. That might have been what you had been experiencing, reneestallings.

Of course, if any of you are actually still on the Self-Monitoring with Camera Recordings plan, or the Fast Protect Plan, and are not getting recordings, then that's a different issue entirely. We'll need to troubleshoot to make sure your cams are working properly.