‎Unwanted arm/disarmed notifications | SimpliSafe Support Home
 

8 Messages

Sunday, August 27th, 2023 12:34 PM

Closed

Investigating

Unwanted arm/disarmed notifications

Getting notifications for when the system has been armed and disarmed. I do not have that selected. I have only warning notifications enabled. Even when I have all notifications disabled through the app, it still pushes system armed and disarmed. Only when I go in to the phone notification settings and disable the simplisafe notifications does it stop. This just started within the last week or so. I’ve deleted and reinstalled the app and it’s still doing it

This conversation has been merged. Please refer the main conversation:

Users receiving Activity Push Notifications when the option is not enabled

Captain

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6.2K Messages

1 year ago

@83hvacman  I have the android app and not experiencing this issue. If it is the android version, I would call support to do some troubhleshooting.  BTW, in general, if I have an app not working properly, the Google One support #1 step is to  clear cache, turn phone on and off and give it a go. Like chicken soup, may not help but can't hurt either.

(edited)

8 Messages

Chicken soup, warm tea with honey, foot soak, salt water gargle……

Community Admin

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5.7K Messages

1 year ago

Hi @83hvacman  ,

My first thought is to make sure that you have the right setting toggled off. Armed and Disarmed events both fall under the General Activity category, and if you have Push Notifications, SMS, and Email enabled, there are separate options for each contact.

But you mention that disabling notifications through your phone's settings also did the trick. So it sounds like you're talking about Push Notifications specifically. I'm assuming that you do have General Activity togged off, and you made sure to hit the Save button on the top right?

As @captain11 alludes to, it might also be helpful to know what phone and operating system you're using, as that can help narrow it down or at least replicate on our end.

8 Messages

My apologies, iPhone 11 Pro Max iOS 16.6. Cannot locate app version but it’s the latest. 


Within the app push notifications I have alarm triggered disabled and warnings enabled. SMS is all disabled. I receive the arm and disarm notifications in this config. Disable the warnings, I still receive the arm alert. In the phone notification settings, I have allow notifications on Lock Screen, Notification Center, banners, banner style is  temporary, sounds and badges enabled, show preview is never, and notification grouping is automatic 

 

4 Messages

1 year ago

I'm having this same issue, and it also started about a week ago. Pretty annoying to get a phone/watch notification every time the system is armed or disarmed. I have no way to disable these notification through the SimpliSafe app. The screen shot below shows available notification settings.

Community Admin

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3.4K Messages

1 year ago

Hi @83hvacman  and @kyle_collins, 

We have forwarded both of your cases to our devs to look into. Someone may reach out to you to further their investigation. Once we have an update, we'll let you know.

8 Messages

Thanks a bunch! 

2 Messages

Any update on this? I have the same issue

Community Admin

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3.4K Messages

@spartise​ I do not have an update on this right now, but I did add your case to our engineer's ongoing investigation. Once we learn more, we'll let you all know in this thread. 

2 Messages

1 year ago

Any update on this problem? I have also been dealing with it and it’s very annoying.
Looking at changing the system over

Community Admin

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5.7K Messages

@ericrut​ thanks for reporting! I've added you to our internal list. Our engineering team may need to contact you for further investigation.

(edited)

2 Messages

Having the same problem after switching to new iPhone 15 Pro from iPhone 12 Pro. Not sure if it’s the iOS 17 update that’s causing the issue. 

Community Admin

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3.4K Messages

@clipperaudio​ Thank you, I've added your case to our engineers list. Someone may reach out to you as they continue this investigation.

2 Messages

@clipperaudio​ I am having the same issue with arm/disarm notifications when I got the new iPhone. 

4 Messages

1 year ago

Same here and it's infuriating. After spending hours on Support Chat, we finally figured out it was the fact that I have "Standard Plan with App Control" but the only way to disable the General Activity push notification is to downgrade or upgrade my monitoring plan. The existing plan (soon to be legacy?) apparently does not all us to turn OFF a non-essential alert that we didn't receive before and don't want now. Seems someone missed this during software development. I even asked if SimpliSafe could turn off these General Activity push notifications and they said they can't, though they can see that they're enabled.  

Community Admin

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3.4K Messages

@voichics​ Your comment sounded similar to this thread that our engineers are currently investigating, so I moved it here. I added your case details to our engineers' list - someone may reach out to you soon as they continue their investigation.

(edited)

4 Messages

For more info, they can refer to case #961899. Thanks!

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