8 Messages
Unwanted arm/disarmed notifications
Getting notifications for when the system has been armed and disarmed. I do not have that selected. I have only warning notifications enabled. Even when I have all notifications disabled through the app, it still pushes system armed and disarmed. Only when I go in to the phone notification settings and disable the simplisafe notifications does it stop. This just started within the last week or so. I’ve deleted and reinstalled the app and it’s still doing it
captain11
Captain
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6K Messages
1 year ago
@83hvacman I have the android app and not experiencing this issue. If it is the android version, I would call support to do some troubhleshooting. BTW, in general, if I have an app not working properly, the Google One support #1 step is to clear cache, turn phone on and off and give it a go. Like chicken soup, may not help but can't hurt either.
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davey_d
Community Admin
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5.7K Messages
1 year ago
Hi @83hvacman ,
My first thought is to make sure that you have the right setting toggled off. Armed and Disarmed events both fall under the General Activity category, and if you have Push Notifications, SMS, and Email enabled, there are separate options for each contact.
But you mention that disabling notifications through your phone's settings also did the trick. So it sounds like you're talking about Push Notifications specifically. I'm assuming that you do have General Activity togged off, and you made sure to hit the Save button on the top right?
As @captain11 alludes to, it might also be helpful to know what phone and operating system you're using, as that can help narrow it down or at least replicate on our end.
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kyle_collins
4 Messages
1 year ago
I'm having this same issue, and it also started about a week ago. Pretty annoying to get a phone/watch notification every time the system is armed or disarmed. I have no way to disable these notification through the SimpliSafe app. The screen shot below shows available notification settings.
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emily_s
Community Admin
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3.3K Messages
1 year ago
Hi @83hvacman and @kyle_collins,
We have forwarded both of your cases to our devs to look into. Someone may reach out to you to further their investigation. Once we have an update, we'll let you know.
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ericrut
2 Messages
11 months ago
Any update on this problem? I have also been dealing with it and it’s very annoying.
Looking at changing the system over
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voichics
4 Messages
11 months ago
Same here and it's infuriating. After spending hours on Support Chat, we finally figured out it was the fact that I have "Standard Plan with App Control" but the only way to disable the General Activity push notification is to downgrade or upgrade my monitoring plan. The existing plan (soon to be legacy?) apparently does not all us to turn OFF a non-essential alert that we didn't receive before and don't want now. Seems someone missed this during software development. I even asked if SimpliSafe could turn off these General Activity push notifications and they said they can't, though they can see that they're enabled.
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