Users receiving Activity Push Notifications when the option is not enabled

@83hvacman  I have the android app and not experiencing this issue. If it is the android version, I would call support to do some troubhleshooting.  BTW, in general, if I have an app not working properly, the Google One support #1 step is to  clear cache, turn phone on and off and give it a go. Like chicken soup, may not help but can't hurt either.

Hi @83hvacman  ,

My first thought is to make sure that you have the right setting toggled off. Armed and Disarmed events both fall under the General Activity category, and if you have Push Notifications, SMS, and Email enabled, there are separate options for each contact.

But you mention that disabling notifications through your phone's settings also did the trick. So it sounds like you're talking about Push Notifications specifically. I'm assuming that you do have General Activity togged off, and you made sure to hit the Save button on the top right?

As @captain11 alludes to, it might also be helpful to know what phone and operating system you're using, as that can help narrow it down or at least replicate on our end.

My apologies, iPhone 11 Pro Max iOS 16.6. Cannot locate app version but it’s the latest. 

Within the app push notifications I have alarm triggered disabled and warnings enabled. SMS is all disabled. I receive the arm and disarm notifications in this config. Disable the warnings, I still receive the arm alert. In the phone notification settings, I have allow notifications on Lock Screen, Notification Center, banners, banner style is  temporary, sounds and badges enabled, show preview is never, and notification grouping is automatic 

Chicken soup, warm tea with honey, foot soak, salt water gargle……

I'm having this same issue, and it also started about a week ago. Pretty annoying to get a phone/watch notification every time the system is armed or disarmed. I have no way to disable these notification through the SimpliSafe app. The screen shot below shows available notification settings.

@kyle_collins​ Thank you for reporting this - I've added your case to our engineers' on-going ticket!

Can you add me to the ticket as well?

@rowbuckwedd​ yep! Sorry to hear you've been affected as well. We'll keep you updated when we have more info.

Same problem as kyle_collins above. iOS 17.2.1, Simplisafe 2100.28.0.

@roastedgarlic​ Thank you for reporting this! I've gone ahead and forwarded your case to our engineering team for further investigation.

Please add me to the case. I am receiving arm/disarm notifications. I do not have the option to control the activity notifications on the app. I have an iPhone 15 with the latest OS and the SimpliSafe app is up to date. 

My wife and I are both having this issue.

iOS 17.2.1

Simplisafe app: 2100.28.0

Can this please be fixed?

It's really annoying and has added a bunch of alerts to my wife and I's lock screen that we don't want.

@rosehi ​ and @jamesrsimas - Our engineering team is still looking into this issue to find its cause. I've added both of your case details to their on-going ticket as they continue their investigation.