‎Can't log into the app | SimpliSafe Support Home
 
todd_701e29's profile

Tuesday, July 19th, 2022 4:20 PM

Can't log into the app

@simplisafe_admin​ I just recently installed a system with a camera. However, I can't get the App to allow me to log in at all, and so I have not been able to install the camera I bought.  Can someone reach out to help?

This post was created from this reply on different post

Community Admin

 • 

5.3K Messages

2 years ago

Hi @todd_701e29 ,


Thanks for reporting your issue. Could you let us know a bit more about what you're experiencing? Are you seeing any error messages? And it would also be great to know what phone you're using, as well as the version of your operating system.

10 Messages

2 years ago

If you're on Apple iOS, you might want to read the fix I found myself:

https://community.simplisafe.com/conversations/general-questions/simplisafe-app-not-working-after-latest-ios-update-156/62dc632f27c9e55d81c61dfe

4 Messages

1 year ago

1. Log into you SimpliSafe Account from a computer.

2. Click on Manage Account in the top right corner.

3. Click on Manage Multi-factor Authentication under the Multi-factor Authentication section.

4. Delete Biometric login method.

5. Click Add new login method

6. Set login method to SMS and Enter Phone number.

1 Message

4 months ago

I am not able to login after buying a new set including a camera.  I reset my password but still can’t get into system 

Community Admin

 • 

2.7K Messages

@brenda832430​ Are you seeing any type of error message on your screen when you try to log into your account? If you do, could you please let me know what the error message says so we can troubleshoot further.

1 Message

I’ve the same problem lately. I kept getting the temporary log in error message. Very frustrating!

Community Admin

 • 

5.3K Messages

@wing4christ​ thank you for checking in. We'll need more info to help figure this out. Could you please answer the following questions?

  • Is this a new account, or have you been using your system for a while?
  • Do you know if your SimpliSafe app has been recently updated? You can check if there are any pending updates in your phone's App Store
  • What were you doing before the error pops up? Is it before, or just after you log in with your email and password?
  • Are you able to provide a screenshot of the actual error when it's on your screen?
New to the Community? Get started by reading our Welcome Post.