1 Message
Can't log into the app
@simplisafe_admin I just recently installed a system with a camera. However, I can't get the App to allow me to log in at all, and so I have not been able to install the camera I bought. Can someone reach out to help?
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @todd_701e29 ,
Thanks for reporting your issue. Could you let us know a bit more about what you're experiencing? Are you seeing any error messages? And it would also be great to know what phone you're using, as well as the version of your operating system.
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benjaminkurata
10 Messages
2 years ago
If you're on Apple iOS, you might want to read the fix I found myself:
https://community.simplisafe.com/conversations/general-questions/simplisafe-app-not-working-after-latest-ios-update-156/62dc632f27c9e55d81c61dfe
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jongloden2
4 Messages
1 year ago
1. Log into you SimpliSafe Account from a computer.
2. Click on Manage Account in the top right corner.
3. Click on Manage Multi-factor Authentication under the Multi-factor Authentication section.
4. Delete Biometric login method.
5. Click Add new login method
6. Set login method to SMS and Enter Phone number.
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brenda832430
1 Message
7 months ago
I am not able to login after buying a new set including a camera. I reset my password but still can’t get into system
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cbrown03
1 Message
2 months ago
Having problems with signing in to my app. It does not recognize my password. When I click on the forgot password to send me a link through my email, I never receive the message to reset my password.
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