‎Can't log into the app | SimpliSafe Help Center
todd_701e29's profile

Tuesday, July 19th, 2022 4:20 PM

Can't log into the app

​@simplisafe_admin​​​ I just recently installed a system with a camera. However, I can't get the App to allow me to log in at all, and so I have not been able to install the camera I bought.  Can someone reach out to help?​

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Community Admin


4.3K Messages

8 months ago

Hi @todd_701e29 ,

Thanks for reporting your issue. Could you let us know a bit more about what you're experiencing? Are you seeing any error messages? And it would also be great to know what phone you're using, as well as the version of your operating system.

10 Messages

8 months ago

If you're on Apple iOS, you might want to read the fix I found myself:


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