‎Android Do Not Disturb and App Notification Exceptions | SimpliSafe Support Home
 
sgreynolds189's profile

Monday, March 20th, 2023 11:04 PM

Android Do Not Disturb and App Notification Exceptions

​I have the simplisafe app that notifies me with a message and sound when the cctv camera detect people. It works fine and notifies me normally but when my scheduled Do Not Disturb session starts it doesn't sound a notification (the message appears however). This is despite both the app being added in the 'Allowed During Do Not Disturb' settings AND in the 'Special Access-Do Not Disturb' settings. This happens accross all my devices (Samsung S21 running Android and Galaxy Tab S7+ Tablet running Android 13) and my wife's​.

​When I asked Simplisafe they questioned why I would want notifications if I have Do Not Disturb on.....!? Well maybe I dont want to be alerted with a trivial whatsapp post but I would like to be notified when there's someone in my back yard. They then went on to say its Android's or Samsung's fault despite other security apps like Tuya Smart behaving correctly under Do Not Disturb.​

​Anyone have this issue and /or resolved it?​

​Regards​

​Shaun​

Community Admin

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5.5K Messages

1 year ago

Hi @sgreynolds189 ,

It sounds like you're talking about a feature called Critical Alarm Notifications. You can read about how to enable it on our Help Center article here.

4 Messages

1 year ago

Thanks Davey

Only just seen this response. The article sets out what I had already done as mentioned in the original post. It doesn't resolve the issue. As I also mentioned this happens accross all my android devices and my wife's so it must be an app issue.

Regards

Shaun

Community Admin

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2.9K Messages

Hi @sgreynolds189​, 

Could you please try removing the SimpliSafe app from one of your devices and then download it again? In the past, that has worked for users experiencing notification issues. I would just like to try it on one of your devices first to see if that would be a fix in this case!

4 Messages

1 year ago

Thanks dlspsr

I attach a screenshots below showing the settings I have set showing the settings I have set

. I have tested this further and the issue seems to occur when my scheduled DND period comes on. If I manually set DND, the notifications come through. Any thoughts. 

(edited)

1 Message

6 months ago

My Samsung XCover6 Pro was handling "Do Not Disturb" notification exceptions "Camera Flash" & "Flash Screen" just fine for months. Now I can't get it to do either. Someone could break my windows, open doors or windows, walk past my motion detectors up to my bed and stick me with a knife and my phone would just sit there, silent in the dark. 

  Doesn't do much to NOTIFY me!

Mean while, my wifes phone (apple) is jumping all over the countertop in the kitchen.

Community Admin

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2.9K Messages

@mcwdixie​ Have you recently updated your phone or app lately? It could be possible that a recent update reset your Critical Alerts setting and they need to be turned back on. 

I would check to ensure that Critical Alerts are still turned on by following the steps in this Help Center article

4 Messages

6 months ago

I've pretty much given up on this. (I'm the original poster).

My settings have been as described in the @davey_d instructions for over 6 months now and it still doesn't work over any of my devices. The only thing I can think of is that it has something to do with scheduled DND as opposed to just turning it on. My DND is scheduled for 10pm till 7am every night and I don't get any audible notifications from Simplisafe during that period. 

We now leave my wife's phone off DND to be notified.

Hey ho......

Shaun

1 Message

You'd think this would just work, but it doesn't work here either. There's a bug somewhere.   I was wrong as it does work.  Hadn't done any troubleshooting on this since changing phones:  1) If you give Simplisafe App the DND permission, it will turn off DND when a critical push notification comes through and make a sound. 2) Turn off DND permission, when a critical push notification arrives it will make a sound but leave DND on. 

I've chosen the latter.

(edited)

Community Admin

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2.9K Messages

@sgreynolds189​ and @Z_B I've gone ahead and escalated your cases to our engineering team to take a look into. Someone will reach out to you both soon to get to the bottom of this, so keep an ear out for their call!

701 Messages

6 months ago

I have a Google Pixel 6 Pro running Android 14. I did everything listed in the document Davey linked above but also performed the actions below and it worked just fine.

  1. Open Settings
  2. Select Notifications
  3. Select Do Not Disturb
  4. Select Apps
  5. (If you don't have already have SimpliSafe listed as an added app then add it here)
  6. Select SimpliSafe from the list of "Apps that can interrupt"
  7. Choose which notifications you want to come through your DND

FYI, on my phone when I performed step 7 I was presented with the following screen:

Also, in case it matters (because I'm not going back to repeat this to test it, sorry) you may want to have DND turned on (as in, enabled for the phone so you see the DND icon at the top) when you go through these steps. If they don't work, turn it off and repeat.

If this works, please reply and let us know so SS can update their documentation. Thanks!

My gut tells me this is an Android issue, not a SimpliSafe issue.

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