3 Messages
Secret Alerts
Hello, I'm very new to Simplisafe having just set my system up 2 days ago.
My question is about how to set up the secret alerts. I've managed to change the settings on two motion sensors to alert me under the setting of 'secret alerts' but they aren't... I've tested the system (and I know this works as I've had phone calls from the security company) but despite setting things as described, no SMS/text messages have come through. I can't see anywhere on the app where this is an option too... I've emailed Simplisafe support (who have been very patient and responsive) who have told me that I won't have full access to things like the secret alerts until after my 72 hour practice period.
I'd appreciate any further advice or ideas from the forum; there's a chance am i'm being impatient of course, but any ideas/walkthroughs would be fab.
Cheers
I'm in the UK too - not sure if that matters, but there's more kit available in the US currently (this forum appears a shared one)
My question is about how to set up the secret alerts. I've managed to change the settings on two motion sensors to alert me under the setting of 'secret alerts' but they aren't... I've tested the system (and I know this works as I've had phone calls from the security company) but despite setting things as described, no SMS/text messages have come through. I can't see anywhere on the app where this is an option too... I've emailed Simplisafe support (who have been very patient and responsive) who have told me that I won't have full access to things like the secret alerts until after my 72 hour practice period.
I'd appreciate any further advice or ideas from the forum; there's a chance am i'm being impatient of course, but any ideas/walkthroughs would be fab.
Cheers
I'm in the UK too - not sure if that matters, but there's more kit available in the US currently (this forum appears a shared one)
coltmaster1
2.8K Messages
4 years ago
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coltmaster1
2.8K Messages
4 years ago
But, it sounds like you know your way around all the options now (re: alerts, go ahead and choose them all, because you'll want your system and sensors to provide you the info you need (i.e., an error of some type, you want to know it's happening so you can check the sensor for potential corrections). As you're more comfortable in the near future and as you decide which alerts you want or don't want, you can always uncheck the box for whichever at that time. I leave all of my alerts checked in the boxes.
You have your secret alerts set up now, right?
You might want to go through all your devices and make sure they are set to how you want them to be in Off, Home, and Away modes (delays vs instant trigger). And word of free advice - test your sensors when you make changes.
Any other questions, feel free to post in the forum - SS rarely if ever, responds to emails anymore (they rarely respond on the forums either, but many of us users try to help out here).
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coltmaster1
2.8K Messages
4 years ago
SS has a new help center page (new help articles still being added, I think), it's here: https://support.simplisafe.com/hc/en-us
If for any reason, you can't find answers from that page, and since there's no search function on the forum, most users use google search. Go to google and type in the search box: site:simplisafe.com/forum your search terms
And post on the forums with your questions if you need. Hope it all goes well with your new system!
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