3 Messages
I NEED YOU TO FIX HAVING TO VERIFY LOGIN A SECOND TIME A FULL 50% OF THE TIME: EXTREMELY ANGRY ABOUT THIS!!!!
I'VE SENT A RESPONSE TO THE VERIFICATION EMAIL TWICE NOW, WITH NO RESPONSE FROM YOU!!!
Getting IMMEDIATELY logged out after I verify and having to do it AGAIN a FULL 50% of the time I have to verify is RIDICULOUS and REALLY GRATING!!! I REALLY, REALLY HATE IT AND THE TIME SUCK IT CAUSES FROM DOING THIS OVER AND OVER AND OVER AGAIN!!
FIX THIS! YOU'RE AT RISK OF LOSING MY COMPANY'S BUSINESS! I'M SO FURIOUS!!!
Official Solution
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hello @office_2a35e6 ,
I'm really sorry to hear that you're having this trouble. The typical behavior for the app is that you should be able to stay logged in for 30 days - after which, for security reasons, you are asked to log in again.
But that 30 days is very different from having to log in again every other time, which suggests that there's something going on with the security token on your device.
The first thing is that it would be helpful to know what device you're using, as well as the version of your operating system, and the version of the SimpliSafe app.
Though based on other similar cases, I will also ask: do you happen to have cookies disabled on your browser? Or do you have an adblocker or other similar plugin installed? Something like that might be preventing your login info from saving properly.
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office_2a35e6
3 Messages
2 years ago
OH, AND YOU MADE ME VERIFY AGAIN JUST TO REGISTER TO POST THIS---WHEN I WAS ALREADY LOGGED IN!!!! THIS IS ABSURD!!!!!
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toastie
175 Messages
2 years ago
EVERY.STINKING.TIME! and today it wouldn't even open the app! FIX THIS, SIMPLISAFE!!!!!!!!
and yes ALL my apps are up to date and my iPhone 13 pro max is up to date. THIS IS A SIMPLISAFE APP ISSUE! FIX IT!
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wareagleman
31 Messages
2 years ago
Something must be broken on SS side, I can't even log in to my account through my browser, but can log in to the Community. Fortunately, my app on my phone still seems to be logged in, so I have some use of the system while I'm away from home.
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guiip35
17 Messages
2 years ago
Are you using a VPN? Because I use a VPN and cannot log into simplisafe. If you are, drop or pause the VPN.
This seems recent, and they are obviously blocking VPNs.
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office_2a35e6
3 Messages
1 year ago
I'm not using a VPN: AND YOU MADE ME VERIFY AGAIN TO POST THIS AFTER HAVING TO DO IT TWICE AGAIN JUST TO LOGIN!!! YOU NEED TO FIX THIS GARBAGE!!!! TIME PARASITES!!!
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LeeNah
11 Messages
1 year ago
Definitely a big hassle for me as well.
My mother has a system and my options are to get EVERY notification, just alarm/error notifications, or nothing. She’s 72 and I like to check and make sure she’s up in the morning without calling her every single day. I thought the solution would be to log into her system on Chrome on my iPhone. Worked for a while, but now it asks for authorization every time and I have to explain to her that no, no one was trying to hack her account, it was me, and that’s why she got a verification email.
There’s got to be some kind of middle ground here! I hate that I can’t just switch back and forth in the app. Would absolutely migrate her account to mine, but that would then double my monthly bill. I want to support her, not run her entire account. Ugh…
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