2 Messages
New 2-factor authentication
I just tried to logon to the Simplisafe iPhone app. It told me that I had to respond to an email for 2-factor authentication.
This doesn't work very well.
If I'm using the app, it's probably because I'm away from home. Email is only available at home.
Please change the 2-factor authentication to use a text message to a phone (like nearly every other 2-factor authentication scheme works).
This doesn't work very well.
If I'm using the app, it's probably because I'm away from home. Email is only available at home.
Please change the 2-factor authentication to use a text message to a phone (like nearly every other 2-factor authentication scheme works).
whoaru99
1.3K Messages
3 years ago
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markaneedham
1 Message
3 years ago
0
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shiherlis
Advocate
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713 Messages
3 years ago
Do you have any extensions installed, specifically ad or script blockers?
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shiherlis
Advocate
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713 Messages
3 years ago
"Fixed an issue where some users had to select sign in a second time after clicking return to app from the new device verification email. After clicking through the email, you will now land on the dashboard as intended."
Not for iPhone, but perhaps this is a fix if they rolled it out for iOS too. Also, creating a secondary email might be a solution. I made one seven years ago for SimpliSafe only (I felt safer by doing so - combined with a hardware authentication 2FA device key for the email account). I am not sure how long you have been a SimpliSafe customer, but while they have gotten much better, you may be waiting some time for a solution if it is indeed on their end. It is not something you should have to do, but it would solve your issue, as the only emails you would receive would be from SS.
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